Customer Service Advisor
7 months ago
BHSF Ltd is looking for an Inbound Customer Service Advisor that are passionate about delivering an excellent experience to our customers whilst giving first-class service.
This is an exciting role for a confident customer-focused professional to join a successful and growing company.
**About Us**
BHSF is a not-for-profit health and wellbeing provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee wellbeing at the heart of everything we do.
Our services range from Occupational Health to Employee benefits, employee support to health insurance. It doesn’t matter if a business has got 10 or 10,000 employees - we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy.
Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every time.
**About The Role**
35 hours per week working between 8:45 - 16:45 or 9:30 - 17:30 Monday to Friday.
You will be part of the Helpdesk Team, which is the first point of contact for BHSF. The role will include dealing with inbound calls from new and existing policyholders alongside our Corporate client base. You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split between the office and homeworking.
**About You**
You will demonstrate excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable advising our customers about the various products and services we offer.
Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse workload to drive effective productivity.
**Requirements**:
5 GCSE’s / equivalent including Maths & English at grade C & above
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£21,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
We have a policy in place that covers temperature checks, mandatory masks in communal areas, hand sanitisers etc.
**Experience**:
- Call Centre: 1 year (preferred)
Work Location: Hybrid remote in Birmingham B16 8PE
Reference ID: BHSF1FT
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