Modern Slavery Support Service Center

2 weeks ago


West Bromwich, United Kingdom Supporting Futures Consulting Ltd Full time

**Role:

- **Modern Slavery Support Service Contact Centre Administrator

**Based:

**Sandwell

**Rate**:

- £20,849 - £22,099.94

**Start Date:

- **ASAP

**Duration:

- **Permanent

**Hours**:

- Full Time 37.5 hours

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Contact Centre Administrator to to provide initial contact and administrative support for the Modern Slavery Support Service

Synopsis of duties:

- To be responsible for taking calls into the Modern Slavery Support Service and field as appropriate to the relevant staff member.
- Effectively communicate with callers in a manner and pace appropriate to callers, and which:

- develops and maintains a positive atmosphere
- allows callers to progress at their own pace
- reflects an interest in and understanding of the situation
- maintains calm and control throughout the call
- acknowledges risk to health, safety and welfare
- Deliver an effective system of first contact, care and support to victims of modern slavery and trafficking; this includes gathering information regarding the victim and their circumstances, assessing requirements for support and providing a timely response.
- Carry out effective and accurate preliminary risk assessments with victims referred into the service within 48 hours, addressing and responding to any immediate safeguarding needs.
- Provide an accurate recording of the client’s details and preliminary risk assessment on the case management system and allocate to an advocate for further support, clearly indicating the timescales in which the full risk assessment and needs assessmentshould be completed.
- Provide advice and guidance to stakeholder organisations on the National Referral Mechanism (NRM) and the modern slavery support process.
- Ensure contractual targets are being met by monitoring client logs, exits from service and Recovery Needs Assessments (RNAs) on the case management system, including when these were completed, by whom, date of review and recommended date of exit.
- Build effective relationships with stakeholders and ensure appropriate sharing of information in accordance with policies and procedures and contractual obligations. Work directly with all key agency partners to ensure that support for victims is coordinatedand information is shared effectively and appropriately

Essential Requirements:

- Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
- Experiencing of working within a needs led service providing information and advice to vulnerable people, undertaking risk and needs assessment and support planning.
- Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately

Futures Consulting acts as both an employer and an agency.



  • West Bromwich, United Kingdom Supporting Futures Consulting Ltd Full time

    **Role**:Modern Slavery Safehouse Advocate **Based**:West Midlands **Rate**: £22,308 - £24,414 **Start Date**:ASAP **Duration**:Permanent **Hours**: Full Time 37.5 hours Monday - Friday Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Modern Slavery Safehouse Advocate to support potential victims...


  • West Bromwich, United Kingdom Victim Support Full time

    Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Volunteer you will provide specialist support services for people affected by crime. **County/Borough** - West Midlands **Office location** - TBC (either Dudley, Walsall or West Bromwich office) **Expected Number of Hours** - 3 or more hours per...


  • West Bromwich, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full time

    To provide a comprehensive secretarial / administrative support service to a large integrated team of Occupational Therapy, Physiotherapy, Speech & Language Therapy staff and their Team Leaders. To operate a referral appointment telephone line on a rota basis. To be responsible for designing, producing, indexing, maintaining and updating the service...


  • West Yorkshire, United Kingdom Supporting Futures Consulting Ltd Full time

    Role: Safeguarding and Wellbeing Manager Based: West Yorkshire - Hybrid 5 hours per week - Monday to Friday Start Date: ASAP Permanent Holiday Entitlement: 25 days + Bank Holidays Our client, an esteemed organisation, committed to providing support, advocacy and safe housing to survivors of Domestic Abuse, Human Trafficking and Modern Slavery, is...


  • West Bromwich, United Kingdom Total Support Recruitment Ltd Full time

    **Visitor Services Attendant for the Easter Event** - Contract Type:_ Temporary - Salary:_ £10.60 - Description:_ The event’s team at Sandwell Valley Visitor Centre is looking for x10 Hatters for our Spring event programme. The roles involve interacting with families as part of the experience. A costume would be provided, and the individuals must be...


  • Oldbury, West Midlands, United Kingdom Modern Edge Recruitment Full time

    Modern Edge Recruitment are on the lookout for an ambitious and driven individual with previous sales experience to join the Modern Edge Recruitment Team as a Business Development Manager. This will be an interesting role for the right person who will be given the flexibility to fluctuate their working week by splitting their workload between our Head office...

  • Geography Teacher

    Found in: beBee jobs GB - 3 days ago


    West Bromwich, Sandwell, United Kingdom Wayman Recruitment Group Full time

    Wayman Education is looking for a Geography Teacher to work within a unique school based in the West Midlands.Do you have the right skills and experience for this role Read on to find out, and make your application.Geography Teacher required to work on a full-time basis Unique School in West Midlands Excellent Geography Teacher to join a highly successful...

  • Geography Teacher

    Found in: beBee S GB - 3 days ago


    West Bromwich, United Kingdom Wayman Recruitment Group Full time

    Wayman Education is looking for a Geography Teacher to work within a unique school based in the West Midlands.Do you have the right skills and experience for this role Read on to find out, and make your application.Geography Teacher required to work on a full-time basis Unique School in West Midlands Excellent Geography Teacher to join a highly successful...

  • Project Manager

    2 weeks ago


    North West Leicestershire, United Kingdom Creative Support Full time

    Creative Support is a national, expanding not-for-profit organisation providing support to individuals with a wide range of care needs. Our services provide responsive and person centered care which is specific to the needs of the individual. The key to achieving this quality of support is by having a staff workforce that is hardworking and committed to...


  • Solihull, West Midlands, United Kingdom Ll Oefentherapie Full time

    With the ongoing expansion of our business, we are hiring a Senior Manager to support Oracle Cloud Infrastructure and Network Capacity Delivery. The Senior Manager of Infrastructure Delivery – Network and Data Center, will lead a team of Technical Program Managers responsible for network and data center capacity builds to support the growth of Oracle...


  • West Bromwich, United Kingdom The Selection Partnership Full time

    **CNC Miller Programmer Setter Operator, West Bromwich, c£35k** My client is a leading manufacturing company. I have worked closely with them for over 15 years, and they are looking to add a CNC Engineer to their team. **Job Accountabilities: -** *The jobholder must be reliable and be a good timekeeper, as the role is fundamental to the efficient...

  • Financial Planner

    4 days ago


    West Bromwich, United Kingdom Everpool Recruitment Full time

    Job Title: Financial Planner A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Location: West Midlands (Warwickshire and Worcestershire)Salary: £50,000 - per annumWe are recruiting for a Financial Planner to join a well-established Financial Planning business. They are at a...

  • Emergency Ambulance Crew

    Found in: Talent UK C2 - 2 weeks ago


    West Bromwich, United Kingdom St John Ambulance Full time

    About the Role 42 hours per week  St. John Ambulance are looking for passionate people, wanting to make a difference to join their team of Emergency Ambulance Crew providing specialist critical care transfer services for neonatal, paediatric, and adults across the West Midlands. You will be working closely with specialist transport clinicians from...


  • West London, United Kingdom Pertemps Network Group Full time

    **Job Description**: Head of Customer Service Needed for Thriving Housing Repairs Center for a local government council in West London! Are you a customer service champion with a passion for making a difference in people's lives? Do you thrive in a dynamic and fast-paced environment? Look no further - an exciting opportunity awaits you! We are seeking an...

  • Support Assistant

    Found in: Talent UK C2 - 2 weeks ago


    West Bromwich, United Kingdom Sanctuary Supported Living Full time

    The role of Support Assistant will include: Providing a high quality, hands-on support service Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem Working with...


  • West Bromwich, United Kingdom Sandwell Metropolitan Borough Council Full time

    STAR service is a Short Term Assessment and Reablement service provided by Sandwell Council. The service plays a vital part in maintaining the independence of those living in borough. We are looking for Permanent Home Support Assistants to assist us to deliver an enhanced customer experience that promotes well-being to local people in their local...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The plaster room provides a comprehensive Orthopaedic and Trauma plaster service for Fracture and orthopaedic clinic, outpatients, orthopaedics(adult and children) Theatres and paediatric physiotherapists. The post holder needs to be professionally accountable and work according to the (AOP) Association of orthopaedic practitioners code of professional...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The clinically-led Musculoskeletal Service at SWB Trust would like to hear from clinicians with an interest in a full-time or hybrid first contact physiotherapy role in order that we can expand to meet the complex needs of our local population. Opportunities are available at: - Band 7: We would be happy to hear from experienced Band 7 staff who can...