Insurance Claims Handler

5 months ago

Billericay, United Kingdom Lloyd & Whyte Group Limited Full time

**Salary**:
Up to £35,000.00 plus benefits (_Depending on Experience)_

**Benefits Package**:

- 28 Days holiday + UK Bank Holidays
- Paid day off on your birthday
- Enhanced Parental Leave - _Maternity pay (after 2 years’ service) = 13 weeks full pay and 13 weeks ½ pay with / Paternity (after 2 years’ service) = 4 weeks full pay_
- Company Pension Plan
- Income Protection Insurance Scheme
- Death in Service Benefit (x2 times your annual salary)
- Cash plan benefit to assist with medical and wellbeing costs
- Annual charitable donation to chosen charity
- Support & funding for study towards your professional qualification
- Free on site parking
- Work from home (Once competent and agreed with line manager)
- Employee wellness programmes
- Cycle to Work Scheme
- Company Events
- Casual Dress
- Refer a friend scheme
- Paid time off for volunteering

**Experience & Qualifications**:

- GCSE Maths & English at grade C/Level 4 or above
- Chartered Insurance Institute Certificate in Insurance, or working towards
- Sound Knowledge of the motor insurance industry
- Previous Experience within a claims role

**About Us**

DCR are a specialist insurance broker with profound depth of experience and expertise in our chosen sectors. The industries we currently choose to work in are Waste & Recycling, Haulage & Transport, High Risk Liability sectors (Asbestos, Utilities, Demolition, Groundworks).

We currently operate under two brands:
Direct Corporate Risks: Waste, Recycling, Asbestos, High Risk & Construction

RHA Insurance Services: Haulage & Transportation

**Why are we a specialist?**

Insurance contracts and risk management services are highly complex, designed to protect a business against losses to its assets and to safeguard potential liabilities from its operations. We believe the only way to properly protect our clients is to have a deep, fundamental understanding of not only our clients’ business, but also the industry they work in and the macro/micro risks which affect it.

We are therefore intentional about which sectors we work in, operating only in markets where our positioning and proposition adds value to our clients (and insurer partners).

**What makes us different?**
- We embed our specialisms within every facet of our organisation, setting clearly defined internal values which provide the framework for our operation.
- Market-leading propositions designed around the needs of our clients with an emphasis on service and long-term value. We will walk away from purely price-led buyers.
- We are visible within the sectors we operate in, combining personal connections with a partnership approach to business relationships including trade associations and event organisers.
- We use technology to analyse and interpret data on clients, insurers, classes of business and at an industry level.

**Our Values & Culture**

As part of Lloyd & Whyte Group, we embed the core values of Fun, Supportive, Partnerships, Professional and Ambition into our business. Our values guide our business decisions; how we implement them defines our culture.

**Key Responsibilities**:

- Achieve individual objectives and key performance indicators as set and agreed
- Deliver team targets, KPIs and meet workflow standards, including service excellence whilst maintaining a culture of ‘putting the client first” with consistent delivery of the right customer outcomes
- Develop claims trend analysis skills and create risk management strategies, working with our team of executives and clients to lower claims frequency/severity of claims
- Undertake client meetings either via Teams or face to face providing quarterly updates to both clients and our team of account executives
- Liaise with our insurance partners and loss adjusters with a view to expediting settlement of claims
- Assess policy cover and the information required to progress claims
- Maintain a comprehensive claims diary to monitor claims progress and ensure that all actions are recorded clearly and accurately
- Understand how to approach complex cases before providing relevant support to clients
- Identify, assess and understand claims information for particular products
- Deal with repudiated claims and understand why they have been repudiated in order to advise clients
- Action correspondence quickly to avoid any delay in settlement of a claim
- Maintain and build on existing relationships with insurers and other third parties
- Maintain own technical competence, including a broad knowledge of our products and policy covers
- Support colleagues from all areas of the business as required
- Identify under insurance and make recommendations to rectify this for our clients
- Identify and make recommendations on how process, systems and procedures can be efficiently implemented and continually improved
- Work with colleagues to ensure that high levels of service are achieved and operational efficiency improvements are made across the business

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