Advanced Support Worker

6 months ago

Prescot, United Kingdom Community Integrated Care Full time

**What makes Community Integrated Care a great place to work**:
**Are you interested in combining your love of caring for others and technology?**

**Be a part of the next phase of support. **Technology Enabled Care**

This role is for night shift work in Knowsley. You will be travelling to local services on an on-call bases so you must have a **valid UK driving licence** and be happy to travel throughout the area. A company vehicle can be provided for your travel.

In this role, you will respond to people’s needs and proactively provide safe and positive support in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans so people dare to reach their goals and aspirations as independently as possible.

**What is The Deal for you?**
- **Excellent Pay Rate**:£13.74 per hour**:

- **Pension**: contributory pension scheme
- **Benefits**: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
- **Support**: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
- **Development**: We'll work with you to develop your career or to learn and experience new things.
- Use of a company vehicle
- 28 days holiday (inclusive of bank holiday)
- Holiday purchase scheme

Community Integrated Care is responding to the changing needs of the population, and the opportunities offered through an increasingly digital world, by investing in a ground-breaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible

**Who you’ll be supporting & more about the role**:
Within this role, you will be supporting the people we support as part of their daily lives whilst ensuring open communication between them and their support team to maintain that support is available when people need and/or want it.

You will deliver remote and in person, life enhancing support in line with the organisations Technology Enabled Care strategy and service model.

**You will also**:

- Help the people we support embrace technology as part of their daily lives.
- Identify risks to customer service and safety, escalating any concerns to a line manager.
- To ensure the quality, efficiency and compliance of all support activity including that delivered from a remote location to support the delivery of the best outcomes for individuals.
- Answering calls within agreed SLA times and ensure care records are updated accordingly after every interaction.
- Provide the best care an support possible, in accordance with a person’s support needs and create personalised support plans using specialist knowledge, gaining input from other care professionals, so that peoples holistic needs are supported.
- Establish meaningful relationships with the people we support and their loved ones, to truly understand their needs, and ensure they feel engaged, involved and fulfilled.
- Work autonomously to deliver both proactive and reactive supports, keeping people safe and well and helping to develop their independence in accordance with all regulatory guidance and governance.
- Highlight own learning and performance needs (particularly in specialist areas), always striving to be the best you can be, and encouraging those around you to do the same.

**Your values**:
**Essential Skills, Qualifications and Experience**:

- Minimum of an SVQ Level 2 Health and Social Care (Scotland) or Level 2 Diploma in Care (England) or relevant experience.
- **Must be a driver and hold a full UK licence.**:

- Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
- Experience of working independently
- Understanding of person centred support
- Proven track record of working in a health or social care setting

**Desirable Skills, Qualifications and Experience**:

- Role specific learning as defined by the service or individual's requirements (eg. Medication competency, mental health awareness, mental health first-aid)
- Experience of working in complex care within a social or health care setting.
- Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times
- Previous experience of working across multiple sites

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