Right to Buy Officer
5 months ago
Contract to start on 20-05-24 until 12-08-24 with a possible extension.
**This is a hybrid role**
We are looking for an experienced Right to Buy Officer to join our team.
As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed.
As such, strong communication and organisational skills are essential for success in this role.
As such, we are looking for an individual with a professional demeanour, strong communication skills, and excellent organisational abilities.
It is essential that the chosen individual can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey.
**PURPOSE OF THE JOB**
To provide an effective & responsive service to Southwark residents relating to Right to Buy claims in accordance with legislation, client policy and procedures, liaising with other council divisions in order to determine the best options and resources available on a case by case basis
To complete financial and fraud assessments based on the financial information provided by applicants as required by Client policy on fraud prevention and in accordance with anti-money laundering regulations.
Ensuring that all internal procedures and standards are met and improved upon with the aim of achieving high customer satisfaction
To manage a heavy case load effectively, use your own initiative and judgement to work with individuals including supporting and directing customers to access a broad range of housing services and where appropriate making relevant onward referrals and signpost to other services
**Responsibilities**
To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer.
To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985.
To be responsible for preparing and managing the production and completion of pre-sales documentation to ensure the Client is complying with its obligations under Right to Buy and AML/CFT legislation.
Duties include liaising with tenants, external solicitors, mortgage lenders and financial advisors with regard to Right to Buy progresses, internal departments with regards to monies on completion, rents accounts and tenancy issues, and the internal departments on AML/CFT requirements, completing financial assessments to identify cases of fraud or money laundering, along with assisting in-house and contracted solicitors when completing the sale of Client property.
RQ1257188-04-24
Pay: £19.11 per hour
Work Location: In person
Reference ID: RQ1257188-04-24
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