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Teller

8 months ago

Street, United Kingdom FirstRand Full time

Job Description

To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures
- Achievenet profit growth for business
- Manage average Rand value of differences to minimise losses to the business
- Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard
- Manage the migration of accounts from transactional to Self Service
- Compliance with procedures and processes contained in the Golden Rules.
- Manage the efficiencies for tellers through Number of differences, average number of transactions
- Manage own development to increase own competencies
- Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Manage the growth of active customer Account Base to increase client base through leads
- Contribute to the increase of the Customer Engagement Score of Branch
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Manage actual Rand value of shortages to minimise losses to the business Volume and Value
- Cash Migration measure the total in branch migratable cash transactions
- Optimize every customer interaction to migrate or convert customer to eChannel's and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Improve Identification process and procedures within area of responsibility
- Improve compliance to process and procedures within area of responsibility
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
- Achievement of an acceptable tracked efficiency as measured by the teams eRatio
- Improve knowledge and competencies by completing role specific training

Job Details

Application Closing Date

05/06/24