Store Supervisor/south Broad

4 weeks ago

Broad Street, United Kingdom TD Bank Full time

Work Location:
2201 South Broad Street

Hours:
40

Pay Details:
$23.25 - $32.75 USD

Line of Business:
Personal & Commercial Banking

**Job Description**:
The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.

Depth & Scope:

- Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
- Work focus time horizon is generally short term with low to moderate risk
- Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
- Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

Education & Experience:

- HS Diploma or GED required; undergraduate degree preferred
- 2+ years related experience required
- Notary License (preferred)
- Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
- Representative and Teller experience
- Proven ability to meet and exceed Customers' expectations
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Effective verbal and written communication skills
- Application of sound judgment in making decisions
- Demonstrated vault management and drawer settlement competency in accordance with Teller Operational Standards
- Sound judgment in decision making and problem solving
- Ability to multi-task and maintain order in the Store
- Good working knowledge of Outlook, Lotus Notes, Word and Excel
- Strong working knowledge of all operational systems and databases
- Ability to supervise and lead others
- Ability to provide community services
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Customer Accountabilities:

- Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
- Proficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items
- Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline
- Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations
- Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints
- Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence
- Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels
- Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests
- Leads and coaches frontline colleagues on effective Customer complaint resolution
- Shared accountability with Store Leaders for Lobby Leadership
- Acts as leader in achieving an overall Legendary Customer experience in the Store
- Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met
- Assists with maintaining a professional and inviting space in all common areas of the Store, adhering

  • Store Supervisor/south Broad

    2 weeks ago

    Broad Street, United Kingdom TD Bank Full time

    Work Location:2201 South Broad StreetHours:40Pay Details:$ $32.75 USDLine of Business:Personal & Commercial BankingJob Description:The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and...

  • Shift Supervisor

    5 days ago

    Broad Street, United Kingdom O'Neill's Broad Street B1 Full time

    **Shift Supervisor** Deliver a positive guest experience by creating a warm, inviting, fun and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family. **Responsibilities & Duties** - Offer a warm welcome and...

  • Shift Supervisor

    4 weeks ago

    Broad Street, United Kingdom O'Neill's Broad Street B1 Full time

    **Shift Supervisor** Deliver a positive guest experience by creating a warm, inviting, fun and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family. **Responsibilities & Duties** - Offer a warm welcome and...

  • Shift Supervisor

    2 weeks ago

    Broad Street, United Kingdom O'Neill's Broad Street B1 Full time

    Shift SupervisorDeliver a positive guest experience by creating a warm, inviting, fun and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family.Responsibilities & Duties Offer a warm welcome and farewell to guests,...

  • Shift Supervisor

    1 week ago

    Broad Street, United Kingdom O'Neill's Broad Street B1 Full time

    **Job Description -** **Shift Supervisor** **Objectives/Purpose of Role** Deliver a positive guest experience by creating a warm, inviting and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and...

  • Cafe Supervisor

    1 week ago

    Broad Street, United Kingdom Benugo Full time

    Location: Broad Street, Oxford, OX1 3BGSalary: This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction. Find out more about us at We are looking for an experienced Cafe Supervisor to join the team at...

  • Retail Sunday Assistant

    4 weeks ago

    Broad Street, United Kingdom Cancer Research UK Full time

    **Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.** **Retail store assistant (with keyholder responsibility)**: £11.44 per hour **Reports to**:Shop manager **Department**:Trading **Contract**:Permanent **Hours**:Part time 6 hours per week - Sundays only **Location**:Reading (Broad Street) **At Cancer Research UK, we...

  • Weekend Supervisor

    3 weeks ago

    Broad Street, United Kingdom City of London Club Full time

    The Weekend Supervisor is responsible for the building 7am - 7pm Saturday and Sunday. The role is extremely varied and is perfect for somebody that enjoys multi-tasking and has a flexible work attitude. The role, - Provide an efficient and courteous service to Members, their guests, reciprocals and clients whilst they are in the building. - Check-in and...

  • Store Supervisor

    2 weeks ago

    Street, United Kingdom CEX Full time

    Join our team in CeX **Street** Fast-paced Supervisor with a passion for games, DVDs, gadgets, and computers Location/About Us: Over 200 Stores spanning the UK, Ireland, Spain, America, Australia, and India. We trade games, DVDs, gadgets, mobile phones, computing products, and flat panel technology with customers on the high street, providing a unique...

  • Store Supervisor

    2 weeks ago

    Street, United Kingdom Skechers Full time

    As a supervisor of the store, you'll be responsible for keeping our customers happy, our sales booming, and our team motivated to crush their goals.Apply fast, check the full description by scrolling below to find out the full requirements for this role.You'll be responsible for contributing to exceptional customer experience throughout the store, you will...

  • Supervisor

    3 weeks ago

    Street, United Kingdom Crew Clothing Street Full time

    **Supervisor - Street - Full Time** - 37.5 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and creativity,...

  • Store Supervisor

    2 weeks ago

    Street, United Kingdom Cornerstones Recruitment Full time

    A leading worldwide Footwear company are looking to recruit a Full time Store supervisor for their Clarks Village Store. Role involves engaging with customers, supporting the Store manager and sales team. **Supervisor - Clarks Village Shopping Centre** - Clarks Village, Street BA16, UK - Full-time - Employment Status: Regular About the Supervisor...

  • Retail Store Supervisor

    2 months ago

    Street, United Kingdom Cohesion Retail Management Services Ltd Full time

    We have a fantastic opportunity to join us as a Retail Supervisor in our Barbour store in Clarks Outlet Village in Steet. **Key Responsibilities**: Take ownership of driving store sales, maximising profitability and achieving KPI targets. Deliver high standards of leadership, management and customer service. Act as a brand ambassador and role model to the...

  • Retail Store Supervisor

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Cohesion Retail Management Services Ltd Full time

    We have a fantastic opportunity to join us as a Retail Supervisor in our Barbour store in Clarks Outlet Village in Steet.Key Responsibilities:Take ownership of driving store sales, maximising profitability and achieving KPI targets.Deliver high standards of leadership, management and customer service.Act as a brand ambassador and role model to the Store...

  • Supervisor (24hrs)

    4 weeks ago

    Street, United Kingdom Joules Full time

    The grass is greenerat Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly. Step into a role as a Supervisor working in our **Street** store where you...

  • Supervisor

    4 weeks ago

    Street, United Kingdom Holland & Barrett Full time

    You probably recognize the name Holland & Barrett as a well-known high street store, but did you know that things are changing pretty quickly and we're on an exciting journey?! We have a vision to become a leading player in the global health & wellness industry. Our stores are the place where we meet our loyal customers face-to-face and they're where you can...

  • Store Supervisor

    4 weeks ago

    Street, United Kingdom TD Bank Full time

    **Work Location**: 535 Boylston Street **Hours**: 40 **Pay Details**: $25.50 - $36.00 USD **Line of Business**: Personal & Commercial Banking The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive,...

  • Supervisor

    3 weeks ago

    Oxford Street, United Kingdom Flying Tiger Copenhagen Full time

    Supervisor Permanent Contract for 20 hrs a week at Oxford Street Must be fully flexible and available to work Monday-Sunday, working different shift patterns. Must be available to work from 8am to support deliveries and store opening or until later and finish work until the store closes at 10pm. We have an exciting opportunity for a Supervisor to join...

  • Supervisor

    2 weeks ago

    Oxford Street, United Kingdom Flying Tiger Copenhagen Full time

    Supervisor Permanent Contract for 20 hrs a week at Oxford Street Must be fully flexible and available to work Monday-Sunday, working different shift patterns including Saturdays and Sundays and some weekday shifts. Must be available to work from 0700am to support deliveries and store opening or until later and finish work to support store closing until...

  • Supervisor

    3 weeks ago

    Oxford Street, United Kingdom Flying Tiger Copenhagen Full time

    Supervisor Permanent Contract for 40hrs a week at Oxford Street We have an exciting opportunity for a Supervisor (40 hours) -Permanent to join Flying Tiger Copenhagen Oxford Street! Must be fully flexible and available to work Monday-Sunday Available to work from 7am till 10pm (11pm during busy trading periods) A Supervisor at Flying Tiger Copenhagen...