Application Support Team Manager

3 weeks ago

London, United Kingdom Forward Role Full time

Forward Role are proud to announce that we have partnered with a global leader in education in the search for an Application Support Team Manager. The role is a Fixed Term contract with an immediate start in March 2023.

While a level of technical knowledge would be an advantage it’s not required. What is important is the ability to manage a team and their activities, providing management support as needed.

Responsibilities for the role include:

- Operational ownership of Applications within the scope of Application Support
- Ensure team activities are being carried out effectively
- Manage team performance through scorecard metrics
- Provide a point of team escalation
- Team training and development management
- Service Improvement initiatives
- Project Liaison
- Assist with planning and fulfilling department strategy
- Developing overall team structure
- Recruitment of team members as appropriate
- Process development
- Oversee Change/Release Management activity
- Manage team resource and availability
- Manage Team Welfare
- Ensure production environments are maintained & improved
- Assist Supplier Manager when needed for Contract renewal
- Maintenance and Release coordination out of hours when needed

Requirements for the role include and not limited to:

- Experience in a similar managerial role.
- Proven track record of managing performance development and KPIs.
- Experience with IT ticket life cycles
- Experience working with SQL/ AWS, Linux based servers and APIs (not essential)

During the duration of the contract the client expects to be developing team activities and structure and there is an opportunity to have a substantial influence in those activities.

The role is a hybrid position with 1-2 days a month required on site in either London or Manchester offices.

Salary £50K - £55K

Applications to

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of currentpermanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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