Customer Experience Associate
6 months ago
**Customer Experience Associate**
Are you a customer-centric individual with a passion for technology hardware and providing exceptional service? Tactus Group, a leading ecommerce company specialising in technology and gaming hardware, is seeking a proactive and enthusiastic CX Associate to join our Customer Experience (CX) team. The role will be based at one of our Group companies, Box.
**Role Summary**
As a CX Associate, your primary responsibility will be to handle first-line customer inquiries across various platforms. You will diligently complete all operational tasks within the CX team, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met. Your dedication to a customer-first approach will be instrumental in making our customers happy and fostering a positive culture at Tactus Group.
**Responsibilities**
- Respond to customer inquiries across all platforms promptly and professionally.
- Efficiently complete all assigned tasks within designated SLAs and KPIS.
- Demonstrate a customer-first attitude in every interaction, ensuring customer satisfaction and loyalty.
- Embrace and contribute to the Tactus Group culture, promoting engagement and teamwork.
- Collaborate with the CX team to identify areas for improvement and propose solutions.
- Build relationships across the business to solve problems and help customer enquiries to be resolved promptly.
- Handle any additional tasks or responsibilities assigned by CX management.
**Requirements**:
- Previous experience in customer service or a customer-facing role is preferred.
- Excellent communication and interpersonal skills.
- Passionate about technology hardware and the ecommerce industry is desirable
- Strong problem-solving skills and ability to adapt to various customer needs.
- Detail-oriented and able to manage time effectively.
- Demonstrated ability to work in a fast-paced and dynamic environment.
- Positive attitude and willingness to learn and grow in the role.
- Able to work on occasional late shifts until 9pm.
**Benefits**
- Competitive remuneration package
- Opportunities for career development and advancement
- Exposure to the latest technology hardware products
- A supportive and collaborative work environment
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Tamworth: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
-
Customer Experience Director
1 hour ago
Tamworth, Staffordshire, United Kingdom Next Full timeAbout Next\We are a retail company that aims to make every customer's shopping experience enjoyable, engaging, and rewarding.\Job Overview\The Sales Manager role is a key position in our store management team, responsible for driving sales growth, improving customer satisfaction, and increasing team productivity.\Main Responsibilities\\Develop and implement...
-
Customer Sales Associate
1 week ago
Tamworth, Staffordshire, United Kingdom AF Blakemore & Son Ltd Full timeTransform Your Career with AF Blakemore & Son LtdWe are seeking a highly motivated Customer Sales Associate to join our dynamic team at SPAR. As a key member of our store staff, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.About the RoleThe successful candidate will be responsible for...
-
Customer Experience Advisor
2 months ago
Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Tamworth, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Experience Champion
6 days ago
Tamworth, Staffordshire, United Kingdom REL Field Marketing Full timeAre you a Customer Experience Champion looking for a new challenge? We are seeking a skilled Gift Wrapping Specialist to join our REL Field Marketing team in Tamworth. As a key member of our festive team, you will be responsible for delivering exceptional customer service and providing a complimentary gift wrapping service.You will promote new products,...
-
Customer Experience Advisor
6 days ago
Tamworth, Staffordshire, United Kingdom TUI Group Full timeTravel Sales Consultant Job OpportunityIn this exciting retail role, you'll support customers to become destination experts, recommending and selling holidays, Cruise, UK Breaks, and additional products. As a Travel Advisor, you'll work in our Tamworth store, creating unforgettable holiday experiences for our customers.With a focus on delivering exceptional...
-
Customer Experience Specialist
7 days ago
Tamworth, Staffordshire, United Kingdom H&M Group Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Sales Advisor to join our team in the H&M Tamworth store.This is a permanent Part-time position offering 30 hours per week, providing an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.As a Sales Advisor, you will be responsible for...
-
Retail Sales Associate
2 weeks ago
Tamworth, Staffordshire, United Kingdom AF Blakemore & Son Ltd Full timeExciting Opportunity for a Retail Sales Associate - Customer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate - Customer Service Specialist. This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and providing exceptional customer...
-
Operational Team Associate
1 month ago
Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Operational Team Associates are the backbone of our organization, providing essential support to our customers and colleagues. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.Key Responsibilities:Participate in all aspects of the operational workflow, including customer service and...
-
Team Associate
1 month ago
Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Tamworth is seeking highly motivated individuals to fill Team Associate positions. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the...
-
Route Delivery Associate
1 month ago
Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a skilled Route Delivery Associate to support our logistics team in the United Kingdom. The successful candidate will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods to customers across...
-
Sales and Service Associate
2 days ago
Tamworth, Staffordshire, United Kingdom Toyota Full timeEmbark on a fulfilling journey with Toyota as a Sales and Service Associate.This exciting role combines customer-facing responsibilities with administrative tasks to maintain a smooth sales process. Your primary objective is to deliver exceptional customer experiences while ensuring timely completion of sales transactions.Main duties involve:Welcoming...
-
Tamworth, Staffordshire, United Kingdom GXO Logistics, Inc. Full timeAbout the Role:We are seeking a talented Product Manager to join our team. The ideal candidate will have a strong understanding of customer needs and be able to develop innovative solutions to drive business growth.Main Responsibilities:Develop and execute product strategies that meet customer needs and drive business resultsWork closely with...
-
Customer Service
6 months ago
Tamworth, United Kingdom IPL Full time**IPL** is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is...
-
Customer Experience Ambassador
7 days ago
Tamworth, Staffordshire, United Kingdom Costa Coffee Full timeA Dream Job for Coffee Lovers">Are you a coffee aficionado looking for a rewarding career? Do you thrive in fast-paced environments and enjoy working with people? If so, we're excited to introduce you to our vibrant team at Costa Coffee!">About the Role">We're hiring a skilled Barista to join our team in Tamworth, Staffordshire. As a valued member of our...
-
Customer Service Advisors
6 months ago
Tamworth, United Kingdom Morgan Ryder Full timeCUSTOMER SERVICE ADVISOR £30k basic plus Generous holiday allowance, Pension, Monday - Thursday 8- 4.45 Friday 8.00- 3.30 Tamworth *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial...
-
Customer Service Advisor
6 months ago
Tamworth, United Kingdom Construction Testing Solutions Full time**ROLE OVERVIEW**: As a Customer Service Advisor you will be responsible for all aspects of customer interface for a designated geographic area and associated engineer surveyors. You will act as a central point of contact between customers, engineer surveyors and our internal computer system to ensure all aspects of the service provided to our customers is...
-
Dentist Associate
1 month ago
Tamworth, Staffordshire, United Kingdom dentistjobs.co - Jobboard Full timeAssociate Dentist OpportunityWe are seeking an experienced Associate Dentist to join our well-established 10-surgery mixed practice in Tamworth, Staffordshire. As an Associate Dentist, you will inherit a well-established patient list and have the opportunity to develop private treatments, including implants, endodontics, and cosmetic dentistry.Key...
-
Physician Associate
6 months ago
Tamworth, United Kingdom Laurel House Surgery Full timeLaurel House Surgery is looking for experienced Physician Associate to work alongside our existing team. The physician associate will be required to work autonomously in the practice, providing a range of services such as assessment, diagnosis, treatment, telephone triage, clinical decision-making and referring patients appropriately, as well as supporting...
-
Retail Sales Associate
1 month ago
Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Retail Sales Associate to deliver exceptional customer service and support the store's day-to-day operations in Tamworth, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...
-
Customer Service Sales Associate
1 week ago
Tamworth, Staffordshire, United Kingdom Next Full timeAbout the Role:To excel as a Customer Service Sales Team Member at Next, you'll prioritize delivering exceptional service and optimizing stock operations to satisfy our customers' needs.Responsibilities:Provide fast and friendly service, assisting customers in finding the perfect productsShare your passion for our products with customersWork across various...