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Technical Product Support

7 months ago

Welshpool, United Kingdom Weir Group Full time

Division: Weir ESCO

Location: 282 Rutland Avenue Welshpool WA 6106

Purpose of Role: We are looking for a highly motivated Technical Product Support who can provide technical support service to the customers, including installation, troubleshooting, problem resolution and maintenance.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Service: Facilitate machine bucket inspections and provide both customer and internal facing reports regarding overall bucket performance and specific ESCO product performance to defend and grow market share; Provide gauging services and associated lip and GET condition monitoring reports; Identify GET components and provide detailed GET Maps for both customers and ESCO’s equipment database; Involved in all activities associated with product tracking, performance analysis, warranty issues, policies and returns.
- Product Support: Provide education on products, installation, safe operation, and maintenance for customer, dealers, and other Weir employees; Provide data on product performance and component wear life.
- Customer Support: Travel to site to provide quick response and satisfactory solutions to immediate customer problems and product installations; Assist customer with maintenance and service day planning, provide detailed reports outlining bucket condition and GET requirement; Direct troubleshooting of ESCO equipment to the appropriate Product Manager and aid in identifying cause/solutions; Supports regional quotes to ESCO standards.
- Continuous Improvement: Actively and contribute to continuous improvement initiatives with respect to new product development and processes; Consult with wider sales audience to resolve GET problems and avoid machine downtime
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- 8 years related experience mine site experience or and relevant qualification
- Will to travel to customer mine sites as required

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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