Front of House Officer

3 weeks ago


London, United Kingdom English National Ballet Full time

At English National Ballet, we love working with people who are passionate about what they do. We aim to support employees to develop their skills and bring new ideas to the table. ENB is committed to putting in the long-term work to ensure a respectful workplace where diversity, inclusivity, positive change, and learning, are embraced and celebrated.

**About the role**

The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, for a building with many uses. The team ensure the building is fully operational during scheduled opening hours (typically daytime and evening Monday to Friday, and for a shorter daytime opening Saturday and Sunday) and work to a weekly shift pattern on a rotation basis. Working to the priorities set by the Building Operations Supervisor, the focus of the role is on providing:

- Essential services for the day-to-day running of the building
- Front of house duties including reception and managing the switchboard
- Event set-up, event support, greeting and hospitality service
- Event hire support
- A welcoming, safe and secure environment in the building

**Responsibilities**
- Ensure the smooth, safe running of all activity at MCD
- Ensure all front and rear of house areas are presented to the highest standards, secure and compliant with health and safety standards
- Act as a key point of contact in the building, including operating the phone switchboard; delivering the highest level of customer service, both to internal and external customers
- Assist in preparing the building for events including set ups and pack down; to ensure all spaces are presentable, safe and are maintained pre
- and post-event
- Work effectively as part of the Building Operations team, and provide cover as required during break times or for shift requirements

**Key Selection Criteria**
- Experience of working in Building Operations, Front of House, Events or venue management in a customer facing role
- Ability to learn new processes, workflows and develop a good understanding the key requirements and deliverables
- Ability to take on ad hoc manual handing tasks eg stacking and moving chairs on a trolley
- Good communication skills, with a high standard of written and verbal English
- Ability to build positive working relationships with co-workers and other internal and external contacts

English National Ballet (ENB) has been bringing world-class ballet and music to the widest possible audience for over seventy years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst striving to innovate and develop the artform. ENB is also a UK leader in creative learning and engagement practice, building innovative partnerships and community programmes. English National Ballet is committed to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.



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