Hotel Reservations Agent

1 week ago


London, United Kingdom Corus Hyde Park Hotel Full time

The Corus Hotel Hyde Park is a Four Star hotel with 389 bedrooms and 3 meeting rooms. It is the flagship hotel of the company which overlooks and provides scenic views of the well known and loved Hyde Park. The Hotel is located in a busy and vibrant area which is closely situated to many of London’s most prominent and visited areas such as Bond Street, Park Lane and Notting Hill.

We are looking to recruit an experienced Reservations Agent to join our Team at Corus Hotel Hyde Park.

Duties include:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- To ensure that all reservations and enquires are dealt with promptly, following the Company’s Core standards including both direct bookings and 3rd party channels.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Professionally and competently operate the telephone system in line with operating standards.
- Previous PMS and Guestline experience preferred
- Have previous experience working within reservations / reception in a hotel environment
- Be an excellent team player
- Have great attention to detail
- Have excellent communication skills
- Display a positive and can do attitude at all times
- Display a professional and courteous attitude to our guests

What can we offer you?
- Competitive salary
- Discount schemes across the Corus Hotels group
- 20% Discount on Food and Beverage in all outlets
- Free meals whilst on duty
- Training and development opportunities
- Company pension scheme
- 28 days paid holiday per year including Bank Holidays.
- Birthday Off
- Uniform

Please note:
The Corus Hotels Group is an equal opportunities employer.

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London, W2 3LG: reliably commute or plan to relocate before starting work (required)


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