Business Support Officer
3 weeks ago
Business Support Officer
Hackney
Full-time temporary contract
£14.50 per hour
KEY ACCOUNTABILITIES:
1. To provide comprehensive and professional administrative support within Children and Families, ensuring that systems meet procedural requirements and that all work undertaken is produced to a consistently high standard.
2. To be accountable to managers for the maintenance of confidentiality, understanding that the work undertaken by Children and Families is of a sensitive and personal nature and must not be discussed or disclosed to any other person.
3. To provide telephone cover between 9am to 5pm ensuring that all contacts with the public and other officers is courteous and meets customer care standards. In consultation with your manager proactively participate in cover arrangements for example, annualleave, vacancies, sickness etc where the needs of the service require staff to be deployed temporarily.
4. To ensure that all correspondence received is date stamped and circulated to staff within agreed timescales and that correspondence sent out is accurate and drafted to a high standard.
5. To act as first contact point for enquiries (some which may be complex and/or contentious) from other staff, members of the public, representatives of outside organisations, agencies etc. giving relevant information and dealing with queries where possibleand where not possible, to direct people to the person they need to speak to.
6. To provide high-quality word-processing support using a variety of packages.
7. To undertake research and/or special projects on behalf of the team.
8. To be responsible for the development, maintenance and regular update of systems both manual and IT to support and enhance the work of the Division.
9. To arrange, co-ordinate, and minute meetings as requested by managers, distributing the resulting papers to all relevant parties.
10. To use IT hardware and software as requested and to attend training where new technology is introduced. To contribute to the co-ordination and production of management information as requested, producing good quality and accessible reports in a varietyof formats and for a wide range of audiences.
11. To establish and maintain comprehensive and confidential filing systems. To ensure ongoing security and confidentiality of files, electronic records and other documents.
12. To achieve agreed service outcomes and output and personal appraisal targets, as determined by the relevant manager.
**Requirements**:
EXPERIENCE
- Experience of working in an administration role
- Experience in successfully managing a variety of projects simultaneously and achieving targets
- Experience of working within children's social services
KNOWLEDGE
- Demonstrated understanding of key administration requirements of a busy office environment
- Demonstrated understanding of key tasks undertaken by a children's social work team
SKILLS AND ABILITIES
- Demonstrated interpersonal communication skills including the ability to deal with members of the public and staff in a sensitive and appropriate manner
- Computer competent, and the skills necessary to work with information management systems, producing good quality data in a variety of formats.
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