Senior Change Management and Execution Lead

4 weeks ago

London, United Kingdom Citi Full time

The Digital First Transformation within securities services is responsible for modernizing of the technology platform, improve client service and delivery of operational efficiency. Reporting to the Global Change Management and Execution Practices Head, the Senior Change and Execution Leader is responsible for ensuring effective practices and standard are in place for all of Securities Services Digital First Transformation programs to ensure change management, appropriate level of execution and quality in delivery. The role is responsible for developing frameworks, enriching methodologies, creating outcome-based metrics and implementing tools to ensure goals of the Digital First Transformation programs are met. The role defines the target state for how we complete delivery of our transformation programs and helps to continuously grow our change management capabilities.

**Responsibilities**:

- Oversee all aspects of change management, execution services and delivery for Security Services Digital First programs, including the development, refinement and ongoing evolution of the delivery frameworks, methodologies, tools, etc. - to enable digital transformation.
- Provide assurance to senior stakeholders that delivery and change frameworks, methodologies, and tools are being leveraged across the product, technology and operations teams. And the evidence is readily available to assure the governance model.
- Provide leadership to ensure all solutions are developed in a front to back manner and that there is oversight on how to move towards a more digitally nimble business model. Weighing in on change of scope and controlling change, scope creep, execution issues and obstacles through collaborative and firm control process.
- Participate as part of a matrixed organization that drives delivery excellence and discipline in prioritization of programs that align to a Digital First Strategy. Gaining a deep understanding of the Digital First Principals the overall business strategy and the ability to drive bite sized execution in a way that shows value and measurable outcomes for the business and its clients.
- Work with key business and technology and operations stakeholders to eliminate delivery and execution obstacles to ensure change throughput is optimized. Fearless in asking why and capturing for the business their why with measurable and traceable metrics that help them quantify the value case of their programs executable features and functions.
- Act as a strategic advisor to peers and program leaders in the implementation and adoption of frameworks, methodologies and tools. Ensure that the on the ground teams in Securities Services are utilizing all best practices and continuously improved the overall delivery tools to ensure they are enablers to good and nimble execution practices.
- On an on-going basis, identify opportunities to enhance existing frameworks, tools, methodologies. And bring the framework changes to the stakeholders through documentation, communication and continuous education.
- Develop strategy and approach to expand use of frameworks, methodologies, and tools to expand the business change and execution services capability across the enterprise.
- Develop the overall reporting, and escalation process for Digital Transformation programs and ensure there is a way to show standardization across product lines.

Qualifications & skills:

- Extensive experience overseeing and leading change programs, relevant processes, data, technology and controls and recommend ways to improve quality, delivery, change management controls, and efficiency.
- Extensive experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale programs that enhances delivery and execution without increasing risk.
- Extensive experience in delivering highly visible, complex initiatives global programs; capable of prioritizing and driving multi-program portfolio in a largescale, distributed organization.
- Extensive experience in demand management in a multiple disciplined program structure with ability to conduct predictive analytics on forecasting demand and reallocation of capacity.
- Demonstrated ability implementing and executing the development of program related analytics, models, dashboards, etc. to make data-driven decisions on digital program investments. Ability to drive dashboard and data visualization that tells the data driven story of a programs health and change controls.
- Strong technical skills in platform changes and underlying custody and funds services tools that support the business
- Strong skills in administration and set up and management of confluence, JIRA and other program management tools.
- AGILE best practices and demonstrated ability to lead AGILE at scale. AGILE Coach a plus. Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders
- Strong technical problem-solving

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