Call Handling Receptionist

2 days ago

Burscough, United Kingdom Face For Business Full time

**PA (Customer Service Assistant / Receptionist)**

**_Ring ring A fantastic opportunity calling for you_**

Rapidly growing call handling company Face for Business, have created an additional role for a professional with a natural flair for delivering telephone based customer service that is second to none. If you’re brilliant at quickly building rapport through superb listening skills, and a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook.

**Who will I be working with?**

Face for Business provide telephone answering and messaging services for businesses of all sizes across the UK. The ambitious company continues to make significant investment into technology and its people, and has offices situated in a beautiful canal-side location within the scenic town of Burscough. The growing team currently includes 20 PA’s, who benefit from a modern open plan working environment, and a family-like atmosphere where teamwork and communication flows naturally.

**So, what will the role of PA entail?**

Reporting to a PA Team Leader and working as part of a busy call handling team, as a PA you’ll receive superb training to enable you to provide first-class customer service to your allocated clients and their callers. You’ll build and maintain relationships with clients to become familiar with each business and their requirements, which will enable you to effectively handle telephone callers on their behalf.

**What will I need in order to be considered for this PA vacancy?**
- Superb listening and communication skills
- Ability to quickly build good relationships with people
- Helpful and approachable with a professional and friendly telephone manner
- Good computer skills, with timely and accurate data entry and typing skills
- High level of attention to detail
- A positive, pro-active ‘can do’ attitude
- Ability to work as part of a busy, flexible team
Ideally you will have proven customer service experience gained within a call centre or reception role, although a great attitude, tons of enthusiasm to learn and a brilliant telephone manner are most important.

**Hours of Work and Salary**

37.5 hours per week.

Monday - Friday 8am - 8pm

Saturday shifts required on a rota basis 9am
- 5.30pm hours in lieu.

**Salary**: £20,000.00-£21,500.00 per year

**Benefits**:

- Company pension
**Experience**:

- Administrative Assistants & Receptionists: 2 years (preferred)

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