Operations Assistant

3 weeks ago


Norwich, United Kingdom Wilby Jones Full time

Due to the further expansion of our business, we are looking for a proactive, friendly, and extremely well organised Operations Assistant to join our team on a full-time basis, working from our offices in central Norwich.

Working closely with the other operations assistants and senior team you will be a bridge between the clients and the business providing a high-quality, organised, efficient service to both internal team members and external clients.

You will be responsible for efficiently managing and booking a portfolio of client meetings, diary management, AML checks, database management and other general ad hoc office duties as required.

You will have the opportunity to develop this role due to your previous experiences and streamline the role to provide a more efficient process.

Wilby Jones is a dynamic, growing business in Norfolk who recently won Norfolk Growth Business of the Year and have been nominated for several national tax awards. Our team is the company’s greatest asset and they have helped the business grow by over 300% in 4 years - teamwork is an essential skill along with good communication in order to blend in with our high achieving team.

We are a young, ambitious, and enthusiastic team, committed to providing the best possible service for our clients, therefore If you are looking for the opportunity to shape your future career at a high growth, energetic, niche market Chartered Tax Practice with a positive and flexible working environment then we would like to hear from you. We offer excellent training and earning potential, annual pay raises and bonuses.

**Skills/Attributes Required**:

- A good attitude and a willingness to grow within the business are the most important traits we are looking for.
- Previous experience within a senior administrative role.
- Strong telephone etiquette, top-notch organisational and time management abilities are essential.
- Self-motivated with the capacity to efficiently manage work requests and provide administrative support for the business.
- Proficient in resolving issues in a composed and professional manner.
- Excellent verbal and written communication skills, both with colleagues, management, and clients.
- IT literate - experience and understanding of the Microsoft suite of products.
- Be adaptive and able to work in a fast-paced environment.
- Work well as part of a team but is also able to focus independently.
- Must have proof of Right to Work in the UK.

**Experience Required**:

- Previous senior administration experience.
- Proven customer services in an office environment
- Strong IT Skills with MS Office

**Salary and Benefits**:

- Monday to Friday - flexitime working hours.
- Starting salary of £25,000 - 27,000 DoE, with annual pay rises in line with performance.
- 28 paid days holiday per annum (Includes bank holidays)
- The opportunity to learn new skills and build a great career, including professional development and training.
- Company Laptop
- Company Pension
- Company paid Wellbeing / Healthcare Scheme
- Relaxed but professional company environment

Wilby Jones Limited is a tax consultancy, specialising in R&D tax relief for innovative and creative companies based in the United Kingdom. In particular, we support companies in the architecture, engineering, and construction industries as, with our support, they submit claims for HMRC’s generous tax relief incentives. We also work with innovative clients in other sectors including software, food tech, pharmaceuticals, clothing, drinks and manufacturing.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Additional leave
- Health & wellbeing programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 4 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 04/03/2024


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