Service Desk Technician
1 day ago
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We’ve already grown our team by 37.5%, this year and launched two brand new products, developedan offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that out performs the current best of breed We’ve achieved a lot, but need outstanding people to help us do more.
**Quadris** are looking for aspiring IT professionals that have some proven technical ability, but importantly a passionate curiosity to 'own' and 'resolve' customers technical issues, with an absolute ‘second to none’ focus on _exceptional_ service delivery. You will join us as a **Service Desk Technician** based in **Stockport** on a **f ull time, permanent** basis. In return you will receive a **competitive salary ofcirca £26,000 per annum**depending on experience.
**The Service Desk Technician role**:
The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication and delivering exceptional levels of service through managing customer expectations.
The position requires working 37.5 hours per week Monday-Friday on the following rotational patterns (all worked), with an additional requirement for flexibility for some on-call cover to be discussed.
**Shift patterns**: 7am-3.30pm, 8am-4.30pm, 8.30am-5pm, 9.30am-6pm
**As our Service Desk Technician, your responsibilities will include**:
- Deliver exceptional customer service, first time, every time using plain English
- Troubleshoot IT issues and problem solve effectively from owning the request, diagnosis, escalations and following up; aiming for high, first time fix resolution
- Escalating incidents and requests where support is required
- Prioritising and managing workload to ensure contractual SLA’s are met
**Skills and Qualifications you’ll need to become our Service Desk Technician**:
- Passion for IT
- Highly motivated to deliver exceptional quality service; Excellent customer service skills
- Experience working in a support desk environment - minimum 6 months,ideally 12 months
- Level 3 IT qualification or equivalent experience
- Problem Solving; naturally
- Technology -Windows Server 2003-2016 R2, Windows 10, Office, DNS/DHCP, Networking basics inc. LAN/WAN, Active Directory
- Printer installation/configuration
- Able to work in a sometimes fast paced environment
- First class skills with record keeping and documentation
- Ability to work within Service Level Agreements (SLA's)
**We take care of our people by offering**:
- A great salary that rewards you for your skill and contribution
- A company culture that is built around empowering people and promoting from within
- A fair system of promotions, rewards, feedback and appraisals
- A monthly staff update hosted by our MD, giving you direct access to what’s going on
- Work daily with outstanding people with a range of skills that you can learn from
- A range of social events and activities throughout the year
- Great coffee And an office that’s always full of naughty and healthy snacks
We would love to hear from you if you are looking to broaden your IT skills and can bring something to the team. So please click 'apply' now to become our **S ervice Desk Technician
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