Receptionist/administrator

We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the within the outpatients department.
The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients.
You should have experience working with a variety of booking systems and be familiar with working to varied processes.

To undertake in a range of clerical, administration, and reception duties within the Outpatient department in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
- To answer all telephone calls from patients and professional staff in a helpful and friendly manner and to ensure all calls not pertaining to the outpatient’s department are dealt with politely and efficiently and re-routed where appropriate.
- To maintain a helpful and efficient approach whilst assisting patients to book their outpatients appointments as per Outpatients Booking Policy.
- Liaising with clinical staff when clinics are fully booked in order to provide an overbooking service to all patients in all clinics.
- To tick all patients in on arrival for clinics, checking all their personal details are correct.
- Provide clerical support within clinic.
- To cover the radiotherapy desk and record patient arrival time, liaise with radiographers and nurses to ensure optimum efficiency within the department.
- At the end of both morning and afternoon clinics ensure that all outstanding patients on clinic lists are cleared, either by ticking in or cancelling/changing appointments or show as DNA.
- To prepare and attend the Royal Marsden Outreach Urology Clinic held in Croydon University Hospital, Croydon. To arrange any investigations and appointments for patients receiving follow-up care at RMH. (Sutton only)