Registrations and Settlements Administrator

3 months ago

Leeds, United Kingdom Link Group Full time

**Registrations And Settlements Administrator**

**Overview**

The main purpose of the role is to act as an operational support function to the Mumbai teams where outbound contact to customers and various stakeholders is required.

The individual will work on specifically assigned tasks to support the SLAs to be met by the Mumbai team, contributing towards the achievement of business deadlines and wider department service levels.

Individuals will be expected to handle investor instructions which have been referred by Mumbai Settlements and Probates Team and respond to the operational teams with guidance on how to proceed and all work must be executed in a timely and professional manner.

Inbound and outbound customer contact, written or verbal, must be carried out in line with operational procedures for the relevant workstream to ensure that customer outcomes are always positive.

**Key Accountabilities and main responsibilities**

**Strategic Focus**
Assist Mumbai colleagues with queries on complex cases
Make outbound contact to relevant parties requesting information as necessary
Ensure outbound correspondence is generated in a timely fashion using the third party provider
Knowledge and understanding of providing good customer service and client needs
High degree of accuracy and attention to detail
Technical awareness

**Operational Management**
Support to the retained UK structure in Settlements and Probates function
Ability to work to tight deadlines and achieve Service Level Agreements
Ensure all work within own allocation is handled timely to support the Mumbai team in achieving
Solid PC/Excel/Word

**People Leadership**
Team working / Ability to work both as an individual or as part of a team
Good communication and listening skills with a proven ability of effective communication skills both written and verbal
Experience of working with offshore teams

**Governance & Risk**
Review and respond to audit queries from third party clients
Ensuring corrective action is taken where necessary to prevent controls failures
Introduction to Securities and Investments module - or working towards within a Probationary period

**Experience and personal attributes**

Required
- Experience of working with offshore teams
- Demonstration of effective communication skills both written and verbal
- Ability to work to tight deadlines
- Ability to work both as an individual or as part of a team
- Knowledge and understanding of providing good customer service and client needs
- Attention to detail
- High degree of accuracy
- Technical awareness
- Good communication and listening skills
- Team working
- Solid PC/Excel/Word

Desirable
- Knowledge, understanding and experience in a Regulated and Financial industry
- Risk aware
- Continuous improvement knowledge
- Working towards Introduction to Securities and Investments module in probationary period.
- Experience of using workflow tools

**About Link Group / Fund Solutions**:
Our Funds Solutions division is a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services. We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia, manage £100bn of assets with circa 500 people.

With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors. Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

**What’s in it for you?**
- A very competitive basic salary plus benefits.
- 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
- Company matched pension scheme, life assurance, a cycle2work scheme and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of a hybrid work approach.
- You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclu

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