Senior Content Designer

6 months ago

London, United Kingdom M&S Full time

**Summary**

We’re looking for our first Senior Content Designer in the UX Product Design team to lead and pioneer the area of Content Strategy and UX Writing. As we weave stories about our products on web and app, skills in content management and metadata are a vital part of our collective team growth. You’ll work with editors, writers, engineering, product managers, and of course the UX team - to achieve a collective understanding and set of goals in this space. You’ll devise appropriate content models, workflows, and copy platforms to achieve these. Working with the Product Designers, you’ll support developing understanding and skills in this area through peer-learning.
**All the details**

You are a keen storyteller and great communicator across multiple channels. You take a human-centric approach to your work - seeking out insights both qualitative and quantitative to inform your strategies and writing. Structure and systems do not bamboozle you, and you are fluent in cross-discipline collaborations on content production workflows and related processes.

**What’s in it for you**

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

**What you'll do**:
Your key accountabilities will include:

- Create content models for re-use that support a range of customer experiences across different platforms.
- Work with Content creation and Editorial teams to understand their workflow, and co-create new approaches to storytelling that flow across our digital products.
- Pioneer content design and content strategy across the UX and Online teams.
- Create tone of voice and UX writing content and guidelines for digital M&S experiences
- Build from a wide range of customer insights to put the customer at the heart of your work.
- Collaborate closely with product designers and user researchers to ensure they are researching or designing for content and copy in the right way.

**Who you are**:
Your skills and experience will include:

- Forging new practice in teams for content design and strategy.
- Experience of working in a content rich, online eCommerce environment.
- Has written UX content for and created content strategies for a range of platforms - web, app, kiosk, TV, console etc.
- Able to create strong multi-discipline working relationships and tap into networks for support and coordination.
- Familiar with theories on psychology and behavioural science when it comes to language.
- Resilience and persistence when bringing about change and introducing new things.

**Everyone’s welcome**

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

LI-HB1

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