T&c Supervisor

3 months ago


Swindon, United Kingdom Openwork Full time

**The opportunity**: To deliver the 2plan T&C scheme across the company and ensure that the T&C processes are working as expected by the scheme.

The role holder is responsible for the supervision of individual self-employed Financial Advisers within 2plan to ensure competence is both achieved and maintained via various mechanisms and a range of feedback and coaching activities. This will include one to ones, roleplays and testing as well as supporting Advisers with a range of queries they may have.

The role is desk-based and the majority of supervision is delivered from Head Office to advisers across the UK, based in either their homes or offices.

**The benefits**:
TBC

**Key accountabilities**:

- Assessing new Pre Approval cases against 2plan Business Standards and agreeing these cases as appropriate
- Contacting clients when required
- Completion of one to ones as required, and the ability to analyse KPI data provided for one to ones
- Completion of annual role-plays
- Ensuring Adviser records are kept up to date
- Assisting with Adviser Induction Courses
- Assisting with 2plan field-based regional meetings and other 2plan events such as conference
- Supervising Advisers through the initial and ongoing stages of T&C scheme, via coaching and formal one to ones
- Supervision of Trainee Advisers, which will include client contact and field
- based work
- Other compliance work as the business dictates, i.e. procedures, AML, training team and Advisers
- Answering Regulatory Helpline queries such as financial planning, technical, product and T&C related queries
- Proactively identifying trends and feeding continuous improvement
- Identifying and building relationships with key contacts (both internally and externally) and providing advice and guidance as required
- Promotion of team work within the T&C Team

**What will you need to succeed?**:

- Ideally at least 3 years’ experience within a financial services organisation in a previous T&C role and Level 4 diploma qualified. Working towards higher level industry qualifications such as Chartered is advantageous and support will be provided for further study.
- Desirable - Holds supervisory qualification H15 or J07
- Would be expected to pass the relevant 2plan internal staff tests and the Anti Money Laundering test.
- Knowledge of the following areas is essential
- COBS, ICOB and MCOB product and sales process
- TCF
- Data Protection
- FCA and regulatory requirements
- Anti Money Laundering
- Good financial planning and technical knowledge
- Coaching and feedback skills
- Ability to build rapport
- Strong telephone manner
- Strong organisation skills
- Good understanding of risk
- Ability to work on multiple tasks and projects
- Willing and able to develop wide skills and knowledge
- Good communication skills
- Desire to learn and develop
- Attention to detail
- Sound judgement
- Good problem solving
- Clear written skills
- Ability to remain calm under pressure

**Why us?**: TBC


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