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Gerente de Servicio Nocturno

2 months ago

Penrith, United Kingdom ANOTHER PLACE THE LAKE Full time

**Descripción**

The main duty of the Night Duty Manager is to be responsible for the operation of the hotel during the night, while running night audits and providing friendly and efficient reception service. This role is contracted for 40 hours per week, four nights out of seven, and own transport is essential.

What you’ll do
- Oversee and assist in the smooth running of all guest-related issues
- Have a physical presence at the front desk until all guests have returned to their rooms
- Ensure the night audit is run accurately and in line with SOPs.
- Prepare the arrival cards and charge cards for the following day’s arrivals
- Carry out regular floor checks
- Prepare and deliver any room service orders
- Oversee the night cleaner and ensure all areas are being cleaned to the required standard
- Ensure the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly
- Be responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires
- Advise senior management of any major incident as per emergency contact sheet
- Enforce and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation
- Provide a detailed handover to the early GRM, including any guest related or maintenance issues
- support the management team with any relevant administration tasks as required

What you offer
- A minimum of two years’ experience in a similar role
- Experience of running night audit
- Excellent communication skills
- Diplomatic nature
- A sound knowledge of a hotel integrated PMS system
- Good knowledge of Microsoft office, Word, Excel & Outlook
- Previous front-of-house experience
- First Aid qualification is preferred
- Current Enhanced DBS check is preferred
- Fire warden experience is preferred
- Ability to remain calm under pressure
- Commitment to customer service
- Strong team player, with bags of enthusiasm and personality

Why you should choose Another Place The Lake
- Another Place The Lake is a relaxed professional place to work in a beautiful location
- Excellent career prospects in an ever expanding organisation
- Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
- Staff discounts on treatments in Swim Club
- Discounts for you and your friends & family at Rampsbeck and Living Space
- Social events throughout the year
- Plus, we recognise everyone plays their part to provide exceptional service. On top of your salary you can earn up to £2,000 service charge per year, paid monthly.

**Another Place, The Lake**
- Salario**£24,966 / Año**

**Plus Consejos**
- Programar**Tiempo completo**
- Experiência**Mínimo 1 año de experiência

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