Customer Relationship Advisor

2 weeks ago

StokeonTrent, United Kingdom Data Careers Ltd Full time

**Customer Relationship Advisor**

**Hybrid Role - Staffordshire/Homebased**

**Salary: Competitive**

Are you passionate about providing excellent customer service and looking for a new challenge?

Our client, an expert in Fleet Management Operations provide corporate, international & SME clients with tailored fleet management solutions. We are looking for an enthusiastic and engaging **Customer Relationship Advisor** to manage a number of customer accounts.

**The Role**:
**Working as a Customer Relationship Advisor you will join a close knit, friendly team environment and you will have the following responsibilities;**
- To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
- To deliver accountabilities in line with objectives and personal development plan set.
- To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions.
- Collaboration with team members to ensure all client contracts are supported effectively.
- To ensure that data quality is maintained, highlighting, or correcting any errors or omissions.
- To provide customer reporting with complete accuracy in line with customer date requirements.

**About you**:

- Experience of working within a customer service/ internal account management environment
- Working knowledge of MS office, especially MS Excel
- Experience of delivery a first class customer experience
- Task prioritisation skills, and the ability to adapt to changes quickly
- Excellent written and verbal communication skills
- Full UK clean driving licence

**Why Apply**

The role offers a competitive salary, excellent benefits package and hybrid working - saving time and money on commuting

This role offers training and career development, if it sounds like this could be the next step that you are looking for then please apply

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Stoke-on-Trent

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