Retail Sales Assistant

2 months ago

Bury, United Kingdom RSPCA Bury, Oldham & District Full time

Bury, Oldham & District Branch

Job Description - Retail Assistant

Employer: RSPCA Bury, Oldham & District Branch

(Reg. Charity No: 226624)

Responsible to: Cluster Manager

Responsible for: Not Applicable

Hours: 18 hours over any 7-day period on a variable rota (current trading hours is 3 x 6 hour days)

Alternate weekends where resourcing allows and Holiday Cover.

Rate of pay: £10.42

**Are you looking for a step up on to the Retail Management Ladder?**

**We are looking for a dynamic individual to work in our Bury and Radcliffe Shops supporting the shop Manager.**

**If you have a passion for animals and want to make a difference to their welfare whilst working in a busy thriving retail shop we are waiting to hear from you.**

**Purpose of the job**

To provide a support role to the Charity Shop Manager in pursuit of the smooth running of the shop operation and achievement of the financial sales targets, through assistance with the daily operational procedures to required standards of performance.

**Principal Accountabilities**
- To assist with all sales floor and work area hygiene and housekeeping practices:

- Ensuring that work areas are maintained in a tidy state to avoid obstruction of walkways and doorways. To assist with cleaning back areas after sorting and processing practises
- checking the sales area at regular intervals to ensure that good housekeeping practises are maintained
- To assist in ensuring that volunteers understand their tasks and duties
- To assist, as instructed, with sorting and selection, processing and preparation of donated stock intended for sale or storage, ensuring that the required standards of presentation and quality are adhered to
- To assist with take offs and rotation of stock on the sales floor
- To assist with all matters relating to receipt of donated stock and stock rotated from other branches
- To assist with long-term storage, promotional events and preparation for the launch of new season products
- To undertake such duties as requested by the management in merchandising the stock onto the sales floor each day
- To replenish display stock in the window to the standard required
- To assist with the planning of window themes
- To attend to customer sales at the counter, adhering to all policies and procedures and matters of security
- To ensure all those who donate goods for sale in the charity shop are asked to complete a gift aid declaration and that such declarations and the stock to which they relate are processed in the agreed manner
- To undertake, when requested, cashing up and completion of financial forms, and to bank daily takings as required
- To assist in the compliance of all current legislation and Branch & Society policies
- To attend management meetings and training courses as requested
- To carry out such other tasks as directed by the Charity Shop Manager

While at work all staff are required to:

- Take care of their own health and safety and that of others who may be affected by their acts and omissions
- Co-operate with Branch policies and procedures for health and safety

In addition to the above all Retail Assistants, are required to:

- Ensure, so far as is reasonably practical, the health, safety and well-being of their staff, volunteers and others who may be affected by Branch activities
- Be familiar and comply with Branch policies and procedures for health and safety
- Be able to provide cover within the Retail network at various local branch locations

**Knowledge, skill and experience**

Please see person specification attached (appendix A)

**Organisation**

Retail Operations Manager

Volunteer

Retail Assistant

Driver

Cluster Manager/Shop Manager

**Job Context**

The post helps meet the day-to-day operational needs of the charity shop.

NB. This job description is a statement of the job content agreed at June 2016. It should not be seen as precluding future changes.

**Job Holder’s signature**

**Date**

**Line Manager’s signature**

**Date**

Bury, Oldham & District Branch

(Reg charity No 226624)

Person Specification - Retail Assistant

Essential

Desirable

**EDUCATION & TRAINING**
- Good general level of education, at least to GCSE standard or equivalent
- Any retailing or customer service qualification

**EXPERIENCE**
- Previous retail experience
- Experience of dealing with customers
- Experience of cash handling
- Charity retail experience
- Experience of working with groups of volunteers
- Understanding of the Gift Aid System and ability to interact with potential donors to maximise income from the scheme

**SPECIAL SKILLS & KNOWLEDGE**
- Good communication skills both written & oral
- Experience of till operation
- Experience of computers

**PERSONALITY & DISPOSITION**
- Sympathy with the RSPCA’s aims and policies
- A person with drive and enthusiasm that works at pace
- Calm under pressure
- Resilient in the face of setbacks
- Ability to relate well to people from all backgrounds
- Honest, trustworthy an

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