Visitor Welcome

4 weeks ago

Merthyr Tydfil, United Kingdom BikePark Wales Full time

Job Title: Uplift Queue Host / Visitor Welcome assistant

Reporting to: Uplift Operations Manager/ Head of Visitor Welcome

Supervisory Responsibilities: None

**About BikePark Wales**

BikePark Wales is the UK’s number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The park is now an internationally recognised destination and a mecca for mountain bikers, descending on Mynydd Gethin, a 491-metre summit.

BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.

**The Role**

We are looking for an energetic, responsible, and organised individual to join our team as an Uplift Queue Host with elements of reception duties at our bike park. As the first point of contact for visitors, you will play a crucial role in providing exceptional customer service while ensuring efficient management of the uplift queue and reception area.

You will have a passion for, previous experience with, and great understanding of what a quality visitor experience is and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments.

**Duties and Responsibilities to include**:
Uplift Queue host:

- Greet visitors and provide information about the uplift process, safety guidelines, and park facilities.
- To offer assistance to customers when loading bikes onto the trailers.
- Manage the queue efficiently, ensuring smooth flow and minimizing wait times.
- Coordinate with the uplift operators to ensure timely loading and unloading of bikes onto the uplift vehicles.
- Assist with timings and data collection.
- Enforce park rules and safety regulations to ensure a safe and enjoyable experience for all visitors.

Reception Duties:

- Welcome and check-in visitors, process payments, and issue passes as needed.
- Answer phone calls, respond to inquiries, and provide assistance to callers.
- Maintain cleanliness and organization of the reception area, including restocking brochures and other materials.
- Assist visitors with rental equipment reservations and provide information about available services.

**General team duties**:

- To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
- To co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
- To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
- To maintain confidentiality and observe data protection and associated guidelines where appropriate.
- To understand and comply with the Company’s environmental policies
- To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post

**Key skills**:

- A keen interest in MTB and BikePark Wales
- Previous experience in customer service or hospitality roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to work efficiently in a fast-paced environment and remain calm under pressure.
- Basic computer skills and familiarity with booking systems/software.

**Desirable skills**:

- Ability to communicate in the Welsh language
- Enhanced DBS certificate
- First Aid Qualifications

**Note**: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.

BikePark Wales is responsible for deciding how it holds and uses personal information about you and complies with all data protection law and principles. Any personal information that you provide to us during the recruitment process will be stored on a computer to assist with the administration of the recruitment process.

We will use the personal information we collect about you to:

- Assess your skills, qualifications, and suitability for the role;
- Carry out background and reference checks, where applicable;
- Communicate with you about the recruitment process;
- Keep records related to our hiring processes; and
- Comply with legal or regulatory requirements.

We also need to process your personal information to decide whethe

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