Leasehold Advisor

**Leasehold Advisor needed in Tower Hamlets, £19.34ph **PAYE - Reference:RQ945113**

Hybrid, 2 days Minimum in the office and rest from home
- To resolve disputes with leaseholders and arrange the associated compensation and write-offs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.
- To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.
- To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.
- To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements. Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.
- To identify ways in which the service can be improved, reflecting feedback from customers playing a key role in minimising the administration fee, through efficient and thoughtful working practices.
- To engage with leaseholders. Planning, attending and associated follow-up for forums, TRAs, Saturday surgeries, estate inspections and all statutory and non-statutory consultation. Arrange and hold one-to-one meetings with leaseholders. Work at flexible times of the day, according to the needs of the service.
- To be responsible for communications with leaseholders drafting letters, newsletters, web content, leaflets etc in conjunction with other teams and leaseholders.

**This is a full time role on a temporary basis.**

**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.