Business Support Assistant

3 months ago

Rotherham, United Kingdom Omega Recruitment Group Full time

**Personal Job Title: Rothercare Business Support Assistant (12 months contract)**

**Rotherham**

**PAYE RATE : £13.43 ph (£11.98 + 12.07% holiday pay entitlement)**

The Business Support Assistant role forms a crucial part of Rothercare & Assistive Technology team, which falls under RMBCs Adult Care Services. This team offers a Technology Enabled Care service that primarily consists of a Pendant alarm system, which allows vulnerable individuals to seek help if they have fallen at home, for instance.

As the postholder, you will be responsible for performing a wide array of business support tasks, with the main focus being on processing referrals, completing installation schedules, and managing associated workstreams.

Your duties will also include serving as a point of contact for both internal and external inquiries, and responding to these queries in a supportive, sensitive, and timely manner.

**Key Responsibilities/Areas of Work**

1. Manage basic customer inquiries, such as those received at reception or over the phone.

2. Receive, sort, and distribute incoming mail, process correspondence, and send outgoing mail.

3. Gather information and report back to others.

4. Create and utilise standard letters, templates, databases, spreadsheets, and documentation.

5. Provide assistance and support to staff in using IT packages and systems.

6. Generate management information.

7. Conduct filing, maintain staff records, prepare documents for scanning, photocopying, faxing, arrange meetings and appointments, handle post, and take notes.

8. Offer full support in arranging events, including producing materials, booking venues, and catering, and sending out invitations.

9. Ensure adherence to administrative procedures related to Council Policies, Standing Orders, and Financial Regulations by providing advice and administrative support.

10. Manage and reconcile cash in accordance with established procedures.

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