Customer Services Operations Specialist

1 month ago

Hemel Hempstead, United Kingdom Recordati Group Full time

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical force, listed on the Italian stock exchange, with over 4,300 employees.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our partners, customers, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We've always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest - we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow - with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

**Role Purpose**

We are recruiting for a fluent **Spanish and English speaking Client Services Operations Specialist** with solid SAP Order Management experience, on a 1**2 month**, fixed-term basis, to actively manage client accounts.

**Key Activities**
- Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You'll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.
- When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.
- You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs

**Experience required**:

- **Solid experience of SAP** Order Management is essential
- Fluency, written and spoken **Spanish and English** is essential
- Experience of export in either a customer service or logistics background is preferred
- Competent in the use of Microsoft Office tools
- Working knowledge of Quality Management Systems and their function and usage in a regulated environment
- Business knowledge in relation to finance and distribution process and how this relates to client services
- Minimum 2 years' logistics, supply chain or client services experience in a business-to-business environment
- Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments is key

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At Recordati we believe in people Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply

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