Network Operations Centre

6 months ago

Reading, United Kingdom AllPoints Fibre Full time

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

To help us achieve this mission we need a **Network Operations Centre (NOC) Lead** to take us on this journey.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect

The Network Operations Centre (NOC) Team Lead will play a critical role in managing and supervising a team of professionals responsible for monitoring, maintaining, and ensuring the smooth operation of an organization's network infrastructure. The NOC Team Lead will be responsible for leading the team to deliver uninterrupted network services, identify and resolve issues, and implement improvements. This is a crucial role in maintaining network availability, performance, and security while coordinating efforts to troubleshoot and resolve network issues. The NOC Team Lead will also play a role in developing and improving network monitoring processes and procedures.

This role is an on-site role: 12 hour shifts, 4 days on 4 days off (including night-shifts). The role is fully office based, operating out of our Reading office. On top of your basic salary, you will get up to 14% shift allowance of your basic salary on top.

**About you**:
**What you will be doing**:

- Supervise and lead a team of NOC engineers.
- Provide guidance, support, and mentorship to team members.
- Ensure team members are properly trained and motivated to meet operational objectives.
- Monitor network infrastructure, services, and systems to identify and respond to incidents and anomalies.
- Coordinate the scheduling of staff to ensure 24/7 network monitoring.
- Escalate critical issues to the appropriate personnel/team for resolution.
- Lead incident response efforts, ensuring swift resolution of network problems and outages.
- Maintain incident logs and create detailed incident reports for PIR analysis.
- Collaborate with cross-functional teams to troubleshoot and resolve complex network issues.
- Identify network performance bottlenecks and work on optimizing network resources.
- Implement network improvements and recommend upgrades to enhance performance and reliability.
- Maintain accurate records of network configurations, changes, and incident reports.
- Keep documentation up to date to facilitate efficient troubleshooting and decision-making.
- Enforce network security protocols and best practices.
- Monitor network security alerts and coordinate responses to security incidents.
- Continuously evaluate and enhance NOC processes and procedures for efficiency and effectiveness.
- Recommend and implement tools and technologies to improve network monitoring and incident management.
- Collaborate with other teams, such as network engineering, to address network design and architecture concerns.
- Participate in regular meetings to ensure alignment with the organization's network strategy and goals.

**What we offer / what you get in return**
- ** Wellness support**:

- We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
- **Financial wellbeing**:

- In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
- **Time out** - All our employee's start with us on 30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.

**Next steps**

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here If you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done.

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