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Prime Brokerage Client Services
4 months ago
**Organization Overview**:
Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.
We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and
Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.
We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
**Job Background/context**
Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team.The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service - covering trade handling, free cash movements, fails management and client account queries.
This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency.
**Key Responsibilities**
- Main point of contact for client/administrator operational queries
- Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
- Management of client trade activity, liaising with settlements and clients to resolve any issues
- Management of client cash activity, authorisations, reporting and query resolution
- Review client cash balances / portfolios for operational issues
- Documentation and publication of MIS where required
- Completion of all daily processes and controls including ad-hoc tasks that may be assigned.
- Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
- Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
- Helping to develop an effective control framework that fully meets audit, compliance and regulatory requirements; delivery of periodic presentations to external regulators as required.
- Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.
**Person Specification**
**Key Characteristics**
- ** Operational Expertise**: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
- ** Product Knowledge**: demonstrate high-level knowledge and understanding of the Cash Equity and Fixed Income PB products. A general knowledge of other PFD1 products such as Swap/Synthetic PB and Stock Lending is also highly desirable.
- ** Client Presentation**: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings at hedge fund premises on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly PB client service reviews or ad-hoc issue/resolution meetings.
- ** Innovation/Creative Thinking**: Each team member should offer creative and innovative solutions (based on their skills above) to client i
