Client Service Specialist

1 week ago

London, United Kingdom UBS Full time

United Kingdom
- Operations
- Investment Bank

**Job Reference #**
- 278308BR

**City**
- London

**Job Type**
- Full Time

**Your role**
- Are you passionate about building client relationships? Do you want to join a growing client service team focused on continuous improvement and best-in-class service delivery?
- In Group Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:
- put clients first and build a high level of trust and partnership with our clients
- know what our clients want and need
- drive the organisation forward by working with purpose and passion

We’re looking for a Client Service Specialist to:
- provide relationship management coverage to highly sophisticated clients (banks, institutional clients, family offices, hedge funds & asset managers) in the FX Prime Brokerage space
- ensure all client related tasks (trade management, break resolution, margin calls) are managed efficiently and to client service level expectations
- lead client meetings to evaluate performance, identify client needs and development requests, and manage the strategic client relationship
- partner with Sales on commercial objectives through enablement/unblocking of revenue opportunities
- serve as the voice of the client in product development and support forums
- create action plans to continuously improve service delivery and operational processes
- deliver our firm to clients through Regulatory/Industry/Vendor Updates, SME Connectivity

**Your team**
- You’ll be working in the Client Hub Account Management Team, part of our Integrated Client Lifecycle Services Organization in Investment Bank Operations in London. We are focused on delivering excellent service to our FX Prime Brokerage client base. Your interactions will be with external clients and internal stakeholders such as Sales, Trade Support, Collateral Management, Business Management, Trading, Marketing, Operations, Legal, Client Technology Analysts.

**Your expertise**
- strong client management experience and client service competencies
- excellent knowledge of FX Prime Brokerage and associated workflows is strongly preferred
- previous experience in the FXPB or FX Ops space covering clients in a client service or trade support capacity, familiarity with FXPB market connectivity, ECNs, as well as vendors
- strong communication, presentation, and organizational skills, with the ability to manage multiple client deliverables while balancing internal and external stakeholder demand
- a passion for delivering results for clients and working in a team setting as well as independently

LI-Hybrid

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Client Service Specialist - FX Prime Brokerage | UBS - Experienced professionals - job boards

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