Leisure Assistant
6 months ago
**Duties**:
- Provide exceptional customer service and hospitality to all guests
- Assist with check-in and check-out processes
- Answer phone calls and respond to guest inquiries
- Handle guest requests and ensure their satisfaction
- Maintain cleanliness and organization of the reception area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other team members to ensure smooth operations
**Requirements**:
- Previous experience in a hospitality or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Flexibility to work evenings, weekends, and holidays as needed
**Overall Summary of Responsibilities**
- Assist the Health Club Manager in the day-to-day smooth running of the Health Club.
- Act as duty manager of the Health Club, in the absence of the Health Club Manager.
- Welcome and introduce new members, deliver inductions, and provide show arounds.
- Assist members with bookings and enquires about our offerings.
- Assisting with payments for member and client services.
- Deliver a high level of customer service to all members and hotel residents.
- Replenish supplies such as towels, amongst other items.
- Carry out fitness assessments of all new members.
- Ensuring that club cleanliness is maintained to a high standard.
- Carry out pool tests and checks to ensure the health and safety of members and clients.
- Working with our Cleaning and Maintenance teams to ensure equipment is maintained to a high standard.
- Performs other related tasks as assigned by management.
**Policies and Procedures**
- Protect the privacy and security of guests and co-workers.
- Maintain confidentiality of proprietary materials and information
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: £10.00-£11.50 per hour
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: LATHEDILLY
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