Commercial Account Manager

2 weeks ago

London, United Kingdom Emprego UK Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

**What you'll do**
- Closely collaborate with team to define and lead messaging, mobile intelligence, and VAS strategy.
- Monitor, research and analyse market trends and rates. Provide market intelligence concerning regulatory changes, market dynamics, industry trends and competition activities, and report Key Performance Index to management.
- New business development - identifying prospective customers, networking, and building relationships with potential clients (carriers, aggregators, mobile operators, OTTs, enterprise etc)
- Draft agreements, negotiate commercial terms and work with Legal to complete agreements.
- Manage BAU operations and relationships (internal and external).
- SMS Grey Route management, focusing on firewall recommendations and analysis to block undesirable routes.
- Responsible for the A2P Business and associated revenue targets
- Own the SMS Sender ID registry for Sky, manage day-to-day SMS short code operations and conduct partner review meeting

***What you'll bring**
- 2+ years' strong sales, negotiation, and interpersonal skills
- 2+years' Contract review and Legal support experience
- 5+ years of relevant experience and proven track record of business development in the SMS A2P market: trading, carrier relations or business development.
- Extensive knowledge of the SMS wholesale messaging ecosystem, aggregator markets, key players, and market dynamics (including business drivers, value chain, technical features), with a network of contacts in the global A2P messaging industry.
- Experience of CPaaS/Omnichannel is very desirable.
- Knowledge of Mobile Intelligence, Rich Messaging, valuable Services, Enterprise Messaging, Direct Carrier Billing would be advantageous.
- Strong interpersonal, communication skills, reporting and analytical skills.
- Dedicated and able to assume responsibility and to identify as well as resolve issues promptly.

***Team overview**

***Group Communications & Infrastructure**

Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We're the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.

***The rewards**

There's one thing people can't stop talking about when it comes to **#LifeAtSky**: the perks. Here's a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

***Inclusion & how you'll work**

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

***Your office space**

***Brick Lane**

Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk.

**We'd love to hear from you**

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

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