Customer Service and Sales Assistant

5 months ago


Southampton, United Kingdom Atomic Grapefruit Full time

**Responsibilities**:

- Assist customers with product information, pricing, and availability
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Conduct data entry tasks to update customer information in the database
- Utilize phone etiquette to ensure a positive customer experience
- Upsell products or services to increase sales revenue

**Skills**:

- Excellent communication skills in English
- Strong analytical abilities to assess customer needs effectively
- Proficiency in data entry to maintain accurate customer records
- Ability to communicate effectively with customers from diverse backgrounds
- Multilingual capabilities are a plus for better customer service delivery

Pay: £25,008.12-£29,626.46 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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