Income Officer

2 weeks ago


Cheltenham, United Kingdom Cheltenham Borough Homes Full time

We are looking for someone with excellent communication and organisational skills to join us as an Income Officer.

You will be required to work in partnership with appropriate agencies to ensure maximum benefit take-up, to reduce debt, and to promote CBH services. This includes liaising with Housing Benefit and DWP staff to ensure tenants benefit claims are processed without undue delay.

In addition to the above, you will prepare court statements and report paperwork for submission to Legal Services and instruct Legal services as to what money judgements are required and any subsequent enforcement action. You will also represent Cheltenham Borough Homes in County Court.
- Ability to organise and prioritise personal workload, and to work with mínimal supervision in high pressurised situations
- Excellent communication skills, both verbal and written, with people of all ages, and at all levels and abilities
- Ability to negotiate in what may sometimes be difficult and/or sensitive circumstances
- Able to empathise, communicate and work with those with complex backgrounds
- A good knowledge and practical experience of IT systems, including Microsoft Word and Excel

**Job Types**: Full-time, Permanent

**Salary**: £30,435.00-£32,021.00 per year

**Benefits**:

- Additional leave
- Company pension
- Flexitime
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounting: 1 year (preferred)

Work Location: Hybrid remote in Cheltenham

Reference ID: 720


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