Temporary Online Customer Service Advisor

2 weeks ago

Stafford, United Kingdom TopCashback Full time

**Position: Temporary Online Customer Service Advisor**
**Salary: £23,400**
**Location: Hybrid - Stafford office /remote**

**Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Friday-Tuesday shift pattern.**

**12 month Fixed term contract**

**Hours**:9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pm

**About us**

TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power.

With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.

With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.

**The Role**

We are looking for a Customer Service Advisor to join our USA Customer Service Team. You’ll join our friendly team at our Stafford HQ that focusses on providing our members with top quality support that they’ll remember. As a Customer Service Advisor you will have the ability to be creative with your responses and solve problems that our members have when they reach out to us for support through our online support ticket function.

**Key responsibilities**:

- Delivering levels of customer service that go above and beyond at all times, ensuring our members are central to all responses and decision making
- Troubleshooting and identifying issues that arise while also spotting any recurring issues and trends and reporting this to your Team Leader
- Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs

**Requirements**:

- **Written communication**:

- Be able to produce written communication that our members will be able to understand
- **Problem solving - **After training you will be able to problem solve issues our members face using a logical approach, while ensuring a variety of options are considered before deciding the best outcome to resolve the problem
- **Time Management** - Once fully trained, you will be required to take ownership of your own time within your day to maintain an agreed number of responses to our members
- **Computer skills** - While full training would be provided, you should be familiar with a computer. A basic knowledge Microsoft office would be beneficial
- **Team Working** - Working within a wider team you will help ensure that as a team we provide our members with a level of customer service that goes beyond their expectations

  • Temporary Online Customer Service Advisor

    6 days ago

    Stafford, United Kingdom TopCashback Full time

    **Position: Temporary Online Customer Service Advisor** **Salary: £23,400** **Location: Hybrid - Stafford office /remote** **Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Saturday-Wednesday.** **12 month Fixed term contract** **Hours**:9.00am until 5.30pm other than Saturday which is 8.00am until...

  • Temporary Online Customer Service Advisor

    2 weeks ago

    Stafford, United Kingdom TopCashback Full time

    Position: Temporary Online Customer Service Advisor  Salary: £23,400 Location: Hybrid - Stafford office /remote Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Friday-Tuesday shift pattern. 12 month Fixed term contract Hours: 9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pmAbout...

  • Temporary Online Customer Service Advisor

    1 month ago

    Stafford, United Kingdom TopCashback Full time

    Position: Temporary Online Customer Service Advisor  Salary: £23,400 Location: Hybrid - Stafford office /remote Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Saturday-Wednesday. 12 month Fixed term contract Hours: 9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pmAbout us TopCashback is...

  • Temporary Online Customer Service Advisor

    4 weeks ago

    Stafford, United Kingdom TopCashback Full time

    Position: Temporary Online Customer Service Advisor  Salary: £23,400 Location: Hybrid - Stafford office /remote Shift Pattern: Hybrid working - Weekdays in the Stafford Office and remote weekend working. Saturday-Wednesday. 12 month Fixed term contract Hours: 9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pmAbout us TopCashback is...

  • Temporary Customer Service Advisor Stafford

    1 week ago

    Stafford, United Kingdom HAYS Full time

    Customer Service Advisor, Stafford, £12-£14 per hour Join Our Team: Temporary Customer Service Advisor - CreweAre you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Crewe. This role is ideal for...

  • Temporary Customer Service Advisor Stafford

    2 days ago

    Stafford, United Kingdom Hays Full time

    Customer Service Advisor, Stafford, £12-£14 per hour Join Our Team: Temporary Customer Service Advisor - CreweAre you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Crewe. This role is ideal for...

  • Online Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom TopCashBack Full time

    Job Advert **Position: Online Customer Service Advisor** **Salary: £21,255** **Location: Hybrid - Stafford office /remote** **Shift Pattern**: **Hybrid working. Fixed Shift patterns to include a full weekend shift with 2 consecutive week days off** **Hours**:9.00am until 5.30pm other than Saturday which is 8.00 until 4.30. **About us** TopCashback is...

  • Temporary Customer Service Advisor Stafford

    1 week ago

    Stafford, United Kingdom Hays Specialist Recruitment Limited Full time

    Join Our Team: Temporary Customer Service Advisor - Stafford Are you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Stafford. This role is ideal for someone who thrives in a customer-focused environment...

  • Temporary Customer Service Advisor Stafford

    1 week ago

    Stafford, Staffordshire, United Kingdom HAYS Full time €12 - €14

    Customer Service Advisor, Stafford, £12-£14 per hour Join Our Team: Temporary Customer Service Advisor - CreweAre you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Crewe. This role is ideal for...

  • Online Customer Service Advisor

    2 weeks ago

    Stafford, United Kingdom TopCashBack Full time

    **Position: Temporary Online Customer Service Advisor (7 month Fixed term contract)** **Salary: £21,255** **Location: Stafford office and weekend working from home** **Shift Pattern: Wednesday-Sunday 37.5 hours** Wednesday 9:00 to 17:30 Thursday 9:00 to 17:30 Friday 9:00 to 17:30 Saturday 8:00 to 16.30 Sunday 9:00 to 17.30 Working from home...

  • Online Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom TopCashBack Full time

    **The Role** **Shift Pattern: Friday to Tuesday 37.5 hours per week** **Hours**:9.00am until 5.30pm other than Saturday which is 8.00 until 4.30. Later flexible hours would be considered. You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information...

  • Customer Service Advisor

    5 days ago

    Stafford, United Kingdom Tudor Employment Limited Full time

    Tudor Employment Agency are currently recruiting for **Customer Service Advisor **for our client based in **Stafford, ST16,** on a **Permanent **basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and...

  • Business Customer Service Advisor

    6 days ago

    Stafford, United Kingdom Centrica Full time

    **PH Jones**, part of British Gas, are looking for a **Business** **Customer Services Advisor** to join their team, based at their customer site in the **Burton-on-Trent DE14** area Monday to Friday. You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service...

  • Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom Proactive Personnel Ltd Full time

    **Customer Service Advisor** **Monday - Friday 8am - 5pm** **Stafford** **£25k+ Bonus** **Permanent** **The Customer Service Advisor will be responsible for**: - Take ownership of all customers from point of sale including aftersales and warranty. - Meet and Greet customers into the store and check them in on the computer system upon arrival. - Deal...

  • Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom NFU Mutual Stafford Full time

    **NFU Mutual Stafford Agency - Customer Service Advisor - Job Role Profile** NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Customer Service Advisor. As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local...

  • Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom NFU Mutual Stafford Full time

    **NFU Mutual Stafford Agency - Customer Service Advisor - Job Role Profile** NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Customer Service Advisor. As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local...

  • Customer Service Advisor

    4 weeks ago

    Stafford, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Advisor** **Salary £22,000 - £25,000 (dependant on experience)** **Full Time** **Permanent Contract** **Location: Stafford Agency, 1 Marconi Gate, Stafford, ST18 0FZ** **Monday - Friday 8:30 - 5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life,...

  • Customer Service Advisor

    2 weeks ago

    Stafford, United Kingdom Arco Ltd Full time

    As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to...

  • Customer Service Advisor

    1 week ago

    Stafford, United Kingdom Arco Ltd Full time

    As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to...

  • Customer Service Advisor

    4 weeks ago

    Stafford, United Kingdom Arco Ltd Full time

    As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to...