Food and Beverage Assistant

3 weeks ago

Balmedie, United Kingdom Trump International, Food & Beverage Department Full time

Food & Beverage Assistants provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

**Key Duties and Responsibilities**:

- Assist in creating a warm and welcoming environment for our guests.
- Ensure that guests are seated and provided with menus promptly.
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
- Ensure that all front of house and guest areas are well maintained at all times.
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

**Key Requirements for the Role**:

- Experience of working in a similar role and/or environment.
- Accurate and efficient cash handling skills.
- High standard of personal presentation.
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Ability to take initiative and resolve queries in a practical and positive manner.
- Passion for delivering exceptional guest service.
- Courteous and pleasant attitude towards guests and colleagues.
- Ability to work as part of a team.
- Good attention to detail.
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision.
- Positive and flexible approach to work (weekend and evening work will be required)
- Confident and outgoing personality.
- Proof of eligibility to work in the United Kingdom.

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