Breakfast Server
3 weeks ago
The Breakfast Server is responsible for providing a warm, friendly and efficient food and beverage service to our guests at
MacLeod House & Lodge, ensuring exceptional service standards are delivered
and maintained at all times in line with our guest expectations.
The role operates over five days a week, including weekends. Daily shifts are usually 0600 – 1100,
although this may vary depending on the needs of the business.
Contract: Seasonal, Casual
Reports to: MacLeod House & Lodge Manager
Key Duties & Responsibilities:
- Assist
in creating a warm and welcoming environment for our guests - Ensure
that guests are seated and provided with menus promptly - Ensure
that all guests’ requests and queries are responded to promptly and effectively
and an exceptional service is delivered to guests at all times - Familiarise
yourself with the menu and as much information about the food and beverage
offering available in order to answer any questions guests may have - Take
food and beverage orders and ensure that orders are communicated to the kitchen
and bar promptly and accurately - Ensure
an efficient and safe delivery of all food and beverage orders in line with
guest expectations ensuring an exceptional level of service is maintained at
all times - Set
up, clear and promptly service tables after use to ensure that guests can be
seated in a timely manner - Ensure
the dining areas are clean and well presented at all times and assist with
cleaning and housekeeping duties as
required - Deal
with guest complaints in a friendly and efficient manner, ensuring guest
satisfaction at all times and ensure that any guest complaints and comments are
reported to management - Prepare
all back of house service points with regard to expected numbers - Support
the kitchen staff as and when required and in accordance with hygiene and
safety regulations - Ensure that all front of house and guest areas
are well maintained at all times - Any
other duties as directed by the MacLeod House & Lodge Manager or other
member of the management team
Qualifying Criteria:
- Experience
of working in a similar role and/or environment (preferably in a high
end restaurant within the hotel, leisure or hospitality industry would be a
distinct advantage) - Basic
Food Hygiene Certificate (desirable) - High
standard of personal presentation - Excellent communication and interpersonal skills
with a confident and outgoing personality and an ability to interact with
people at all levels - Ability
to take initiative and resolve
queries in a practical and positive manner - Passion for delivering exceptional guest service
- Courteous
and pleasant attitude towards guests and colleagues - Ability
to work as part of a team - Good
attention to detail - Ability to work under pressure and juggle
competing priorities in a busy, fast paced and challenging environment with
minimum supervision - Positive and flexible approach to work (weekend
and evening work will be required) - Confident
and outgoing personality - Proof of eligibility to work in the United
Kingdom
Salary & Benefits:
Highly competitive salary, commensurate with experience.
Great company benefits.
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.
