Customer Care Advisor

2 days ago


Stirling, United Kingdom Search Consultancy Full time

Do you thrive off giving exceptional customer service?

Experienced in a customer service position within the property sector?

Our award winning client is passionate about finding their customers their dream home whilst providing exceptional customer service and after care.

They are looking for a Customer Care Advisor to join their close knit team, this position requires a high level of customer care and attention to detail and the successful individual will go above and beyond when required to do so.

DETAILS
- Salary: 21-26k

Hours: 38.5 weekly

Location: Stirling

DUTIES
- Exemplary customer service at all times
- Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Complaint handling
- Building and maintaining rapport with clients and external contractors
- Assist the customer care manager in ensuring any remedial work is managed and completed
- Liaising with external contractors
- Diary management for the customer services manager
- Ensuring registration of all homes on the day of legal completion
- Represent the brand in a positive light whilst delivering the highest quality customer service at all times.

This is a fast paced position and requires someone who can effectively prioritise there time, out with these skills you would be expected to demonstrate the following experience:

- High level communication skills
- Ability to work under pressure
- Computer literate (outlook, excel, word)
- Experience dealing with complaints
- Great attention to detail


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