Capacity Coordinator

Great opportunity for a Band 3 Capacity Coordinator

The Capacity Team are responsible for assisting in placing the Right Patient in the Right Place at the Right Time.

The team support the Emergency Department in providing Timely Emergency care by maximising Patient Flow throughout the hospital.

The Capacity Coordinator will work alongside the Site practitioners managing effective patient flow by identifying capacity within the ward areas and facilitating timely discharges

To maintain a current and accurate bed state and work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients

Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..

Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents.

Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading.

Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the Trust's values to work as part of a team, being respectful, compassionate and professional.

We are committed to investing in our workforce.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
- To maintain a current and accurate bed state, including up to date information on daily planned discharges, booked, admissions, GP referrals, outliers, repatriation, additional capacity, critical care step down, discharges to community facilities.
- To communicate trust escalation levels to all appropriate staff.
- To work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients.
- To communicate with clinical and none clinical support services escalating appropriately issues that may impact on patient flow
- Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
- Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..
- Liaise with staff in the ED, medical and surgical assessment units assisting them where possible, to ensure smooth running and patient flow through the services.
- To ensure that the nurse in charge of ED and AMU is kept up to date in relation to bed availability.
- To liaise closely with wards to ensure that there are no delays in transferring patients from ED or between wards.
- To escalate any delays/ concerns to relevant managers/ escalation leads.
- To book Ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
- Liaise with alternative patient transport agencies as appropriate
- To support in the implementation of the trust escalation policy.
- Communicate in a manner that placates potential complaints and concerns
- Liaise with GPs and other AHPs referring to appropriate teams as necessary
- Liaise and communicate with CCG and Social Care Partners as appropriate and necessary
- Will support in the completion of the weekly operational plan
- Will support with the compilation of information for and from daily bed meetings.

Please refer to the Job Description for more information