E-commerce Account Handler

7 days ago


Corby, United Kingdom Kettle Interiors Full time

We are looking for a target driven and motivated self starter to join our E-Commerce Team. You will have excellent IT skills and Excel experience is essential.

**Main purpose of the role**

Maintaining and growing current accounts, ensuring that the customer remains satisfied. Identifying areas to improve upon within the goals set down by Manager & Directors.

The role requires and is not limited to, the processing of orders and the prompt completion of queries, expansion of ranges on customers portfolio, project based uploading of images and product data. The role requires a pro-active nature to succeed.

**Keys Duties and Accountabilities (will include but not limited to)**
Promoting a culture of growth through sales across the business (including areas such as marketing, promotions and clearance).

Working with customers to maximise account growth (with the aim of hitting annual targets

Identifying key accounts and processing orders.

Attend regular customer and team meetings.
Being knowledgeable about products and services offered by the business
Using the Ticketing system to promptly answer queries.

Identify and rectify queries of an urgent nature.

Communicate issues effectively to department heads.
Pick and pass in-stock and paid for orders through to transport in accordance with cut-off dates/customer requirements

Respond to requests from Sales Reps, customers and colleagues in a timely manner.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)
- Microsoft Excel: 1 year (required)


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