Customer Assistant

4 weeks ago

Ellesmere Port, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant

The working pattern for this temporary vacancy is below.

Sunday 11:00-15:00

Tuesday 12:00-17:00

Wednesday 12:00-17:00

Thursday 12:00-17:00

Saturday 13:00-18:00
**Key Capabilities**

Customer Assistant
The working pattern for this temporary vacancy is below.
Sunday 11:00-15:00
Tuesday 12:00-17:00
Wednesday 12:00-17:00
Thursday 12:00-17:00
Saturday 13:00-18:00

M&S is changing for good and helping you shape your own career for the better. Join us as a M&S Bank and Services Colleague in one of our ever-evolving stores and opportunities will present themselves. Whether you’re thinking of your future at M&S or simply looking for experience in a revolutionary retail business.

We’re totally transforming the customer experience in store, which means you’ll need to bring an upbeat confidence and passion for M&S that shines through every hour of every day. And you’ll also need a digital mindset because we’re introducing all sorts of new technologies to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite - who’s living and breathing the new and improved M&S journey.

Help customers realise their M&S Bank Rewards and benefits by joining our team and being the face of M&S Credit Card and Club Rewards in store. With all the training and support you need; you will become an expert in M&S Bank introductions. You’ll have a bright energy that customers can’t help but respond to, always gearing towards going the extra mile so customers return time after time. There are lots of ways you can discover your potential at M&S. You just have to put your all into every moment, for every customer.

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    2 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The working Pattern for this job vacancy is as below: Service and Safety Assistant Week1: Tue:13:00-21:00 Thurs:13:00-21:00 Fri:13:00-21:00 Sat12:00-20:00 Week2: Sun:11:00-17:00 Tue:12:00-21:00 Thurs:12:00-21:00 Fri:10:00-18:30 **Key Accountabilities and Measures** - Clearly identified to...

  • Customer Assistant

    7 hours ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The working Pattern for this job vacancy is as below: Service and Safety Assistant Week1: Tue:13:00-21:00 Thurs:13:00-21:00 Fri:13:00-21:00 Sat12:00-20:00 Week2: Sun:11:00-17:00 Tue:12:00-21:00 Thurs:12:00-21:00 Fri:10:00-18:30 **Key Accountabilities and Measures** - Clearly identified to...

  • Customer Assistant

    5 days ago

    Ellesmere Port, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    1 month ago

    Ellesmere Port, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cheshire Oaks. Vue Cheshire Oaks is a modern state-of-the-art 16 screen cinema situated a stones-throw away from the McArthur Glen designer outlet and Blue Planet Aquarium. Our cinema is easily accessible by car,...

  • Customer Assistant

    3 weeks ago

    Ellesmere Port, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cheshire Oaks. Vue Cheshire Oaks is a modern state-of-the-art 16 screen cinema situated a stones-throw away from the McArthur Glen designer outlet and Blue Planet Aquarium. Our cinema is easily accessible by car,...

  • Customer Assistant

    2 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this job vacancy is as as below: Service and Safety Assistant Week1 Sun:11:00-17:00 Mon:12:00-21:00 Wed:12:00-21:00 Fri:10:00-18:30 Week2 Mon:13:00-21:00 Wed:13:00-21:00 Fri:13:00-21:00 Sat:12:00-20:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    7 hours ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this job vacancy is as as below: Service and Safety Assistant Week1 Sun:11:00-17:00 Mon:12:00-21:00 Wed:12:00-21:00 Fri:10:00-18:30 Week2 Mon:13:00-21:00 Wed:13:00-21:00 Fri:13:00-21:00 Sat:12:00-20:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    6 days ago

    Ellesmere Port, Cheshire, United Kingdom Vue Full time

    THE TRAILER - THE ROLEWe are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cheshire Oaks.Vue Cheshire Oaks is a modern state-of-the-art 16 screen cinema situated a stones-throw away from the McArthur Glen designer outlet and Blue Planet Aquarium. Our cinema is easily accessible by car, just off...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wed 1100-1900 Fri 1000-1730 Sat 1100-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Mon 1100-1500 Tue 0900-1600 Wed 1200-1900 Sat 1200-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Work Pattern**: **Sunday 1100-1500** **Thursday 1000-1700** **Friday 1200-1900** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Work Pattern**: **Tuesday 1100-1500** **Thursday 1200-1600** **Friday 1200-1600** **Saturday 1200-1600** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    23 hours ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Mon 1100-1500 Tue 0900-1600 Wed 1200-1900 Sat 1200-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    23 hours ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wed 1100-1900 Fri 1000-1730 Sat 1100-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Service Assistant

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Asda Express Full time

    Customer Service Assistant - Ellesmere Port, CheshireRole: Retail AssistantLocation: Ellesmere Port, CH65 6TFHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wk1 Sat 1200-1800 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Wk2 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Sat 1300-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Customer Assistant

    23 hours ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wk1 Sat 1200-1800 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Wk2 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Sat 1300-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Customer Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Tuesday 09:00 - 13:00 Wednesday 13:45 - 21:30 Friday 10:00 - 16:00 Saturday 12:30 - 20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    2 weeks ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Sunday 09:15-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    3 weeks ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Cafe Customer Assistant Below is the working pattern for this temporary vacancy. Tuesday 11:00-15:00 Friday 12:00-19:00 Saturday 11:00-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...