Desktop Support Engineer

3 weeks ago


City of London, United Kingdom Henderson Scott Full time

**Desktop Support Engineer - £36,500 + Bonus**
Central London based Insurance company are recruiting for a new Desktop Support Engineer to join a well established and successful support function. This is a mostly Microsoft focused environment with some Mac users across the business.

**Responsibilities**:

- 2nd line IT Support for all London employees (1500+)
- Ensuring support function covered during core business hours (9am - 5:30pm).
- VIP user support to senior management.
- Managing tickets via service management tool ServiceNow ITSM.
- Advanced troubleshooting and root cause analysis.
- Liaising with and delegating tasks to relevant teams for escalation.
- Supporting Desktop Team Lead and escalating support issues to IT Support Manager where necessary.
- Basic network troubleshooting.
- Mobile device support (Apple/Android).
- Active Directory Users and Computer administration.
- Windows 7x/10 support.
- MAC OS X support.
- Participate in ad-hoc support requests, Desk moves, Desk side support.

**Knowledge and Experience**
- IT industry experience
- Microsoft Windows 10+
- Active Directory
- Microsoft Exchange
- Office365
- Mimecast
- Microsoft Teams
- Zoom
- SCCM
- ITIL Best Practice
- Remote Support Tools
- Incident, Problem and Change Management
- Knowledge of administrative and clerical procedures

**Desktop Support Engineer - £36,500 + Bonus



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