Residence Supervisor

4 weeks ago

Nottingham, United Kingdom UPP Ltd Full time

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.

Here at UPP we currently have a fantastic opportunity for a Cleaning Supervisor to join our team.

This is a permanent, position working 37.5 hours per week between the hours of 08.00 to 18.00 Monday to Friday. The salary is £26,729.21 per annum.

The Cleaning Supervisor will manage domestic services across the estate, including delivery of soft services, ensuring adherence to the stipulated Service Level Agreement.

Role responsibilities include:

- Plan housekeeping and domestic services, general management, and administrative and control procedures
- Maintain accurate information on costs incurred on housekeeping and cleaning activities
- Regular review of existing procedures in order to increase efficiencies and improve service standards and continually review operating practices in order to identify new or alternative methods of work
- Respond to student complaints within the agreed time scales
- Manage and train all relevant staff, raising any potential disciplinary or grievance issues
- Supervise the work of all housekeeping and domestic service staff to ensure high standards are met
- Complete appraisals of relevant staff and identify training and development needs
- Liaise as necessary with URSL staff (locally and in head office), hall residents, University Clients, key stakeholders and University Accommodation Services
- Adhere to Health, Safety and Hygiene regulations and policies
- Provide cover for the Assistant Business Manager when required

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment with supervisory experience and have great communication and organisation skills, along with an attention to detail and the passion to ensure your team always does an excellent job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

What we offer: In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

Investors in People is an accreditation that is granted to organisations that demonstrate a clear commitment to the people who make up an organisation. Only 17% of accredited UK organisations meet the gold standard, so as a company we are extremely proud and excited to hold this award.

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