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Looking for a Career in Financial Services?

3 months ago

Cheltenham, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are delighted to be working with a fast-growing and award-winning provider of specialist insurance and financial services. The day-to-day course would include handling and processing of claims for the group and provide excellent service at all times.

**Day to Day**:

- Manage and handle claims from initial notification through to final settlement, validating policy cover and the claim
- Carry out investigations to ensure all relevant documents and information have been evaluated prior to the decision on the claim
- Deliver to our financial targets and keep us in line with our service level agreements and key performance indicators
- Maintain accurate and timely records, files, and databases to ensure data integrity and compliance with our Data Protection requirements
- Request supporting documents from our customers to assist with the payment process
- Make sure all fraud controls and claims processes are followed, delivering quality at every touchpoint
- Handle all complaints constructively and in line with company and FCA guidelines - escalating when a solution cannot be found

**We Would Love to See**:

- Similar experience in a claims processing or handling role, would be extremely beneficial, although full training will be given
- Excellent oral and written communication skills, with confidence building rapport with both internal and external stakeholders
- Exceptional time management skills, with the ability to plan your own workload without too much supervision
- Passionate and enthusiastic work ethic and encouraging colleagues within the team

**Salary**: £24,000.00 per year

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person