Flight Operations Dispatcher

6 days ago

Kidlington, United Kingdom CAE Inc. Full time

Role and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES_:_

Flight Operations Dispatch:

- Running the day to day Operations of the Flight Support/Despatch and scheduling providing front-of-house customer service and support
- Providing operations support and despatch services to both commercial customers and instructors
- Responsible for the safe, efficient and effective despatching of the flight schedule utilizing all training resources
- To schedule the daily flying programme according to priorities and resource availability
- Reallocation of resource to meet the requirements of the priority list
- Proactively seeking to gain maximum utilisation of CAE resources
- CAE Aircraft despatch and hours reconciliation
- Filing and submitting of flight plans for CAE customers and instructors
- Booking of IFR approaches at external airfields
- Keep documents (Jeppesen, flight bags) up to date
- Close coordination with the Maintenance team to ensure a good communication flow
- Flight data entry
- Providing support to the Training Support department as and when required
- Other duties may be assigned._

QUALIFICATIONS & SKILLS
- Knowledge, skill, and/or ability required_
- Proficient in CAE Values (Empowerment / Integrity / Excellence / Innovation and One CAE) and able to display or discuss:_

Results Driven:

- Proven track record of successfully supporting flight operations / dispatch within a similar environment
- Able to design & communicate vision for improvements and productivity within the flight operations department
- Act as change agent with clear examples of change management delivery within similar environment

Customer Focused:

- Passion for service delivery and promoting a strong customer experience within organisation
- Dedication and commitment to meet and exceed the expectations and requirements of customers

Collaborates Globally:

- Strong communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts ranging from executive to administrative levels
- Must chose to seek out networking opportunities to further improve the FTO business and collaborate with other CAE entities

Innovative Mindset:

- Be a visionary and able to create / generate / explore ideas forimprovements in every function

Leads with Agility:

- Ability to lead and motivate colleagues by using strong leadership (role modelling), coaching and people management skills
- Develop and sustain positive relationships with a range of stakeholders (internally and externally)
- High degree of personal integrity, accountability, ownership and focus
- Personal Attributes:

- High energy level and entrepreneurial flair
- Decisive thinker, decision maker and able to challenge superiors in professional manner
- Positive attitude, motivational, inspirational and fun
- Be resilient and adaptable (both in attitude and approach to changing circumstances)
- Display listening skills and be a strong communicator
- Demonstrate growth mindset capability
- Cultural awareness and experience interacting with a diversified clientele

EDUCATION REQUIRED
- Strong and effective written & oral communication and interpersonal skills.
- Ability to work without immediate supervision and co-ordinate multiple tasks simultaneously with high attention to detail.EXPERIENCE REQUIRED
- Customer-focused with ability to interact with variety of stakeholders and customers
- Friendly and flexible approach to customers and colleagues
- A proactive personality who will enjoy the challenge of working under pressure and implementing newly developed systems
- Positive attitude
- Cultural awareness
- Resilient and adaptable to changing circumstances
- Ability to maintain composure under pressure
- An interest or understanding of aviation training.
- Ability to multitask and meet a variety of deadlines

The following attributes would be desired:

- Knowledge of Maintenance planning for training resources
- Knowledge and use of Maintenance and scheduling tools
- Understanding of training syllabus and courses CAE Provide

COMPLEXITY AND CREATIVITY - PROBLEM SOLVING
- Readily accepts changes and adjusts accordingly
- Exercises resourcefulness and ingenuity to interpret and/or build in situations where considerable variation or interpretation is possible
- Proactive and reactive problem solver with focus on resolution within tight time constraints

JUDGEMENTS AND DECISIONS
- Ability to maintain composure under pressure
- This role requires mature judgement and use of precedent and a wide range of learned skills
- Comfortable making / taking decisions and recommendations without formal guidelines or precedents if necessary

GEOGRAPHICAL LOCATION AND MOBILITY
- Local position within the flight school, with ability to travel across the network and for occasional meetings as required

CONTACTS AND COMMUNICATIONS
- Moderate external contact and communication with all levels of employees, students, regulators and other stakeh

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