Leasehold and Homeownership Partner

2 months ago

Camberley, United Kingdom Accent Group Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

**About the Role and Person**
- 35 hours per week
- Permanent

Your core role and focus is to ensure Accent provide excellent services to our Homeowners. We want our people and our customers to be proud of the services and homes we provide, and you have a key part to play in this. Being part of the team that is often the first point of contact for our homeowner customers. Being a dependable member of our Homeownership team, part of our Strategy & Growth directorate, contributing to our continually improving services to homeowners. You will provide answer to more complex or wider queries by collaborating with colleagues when required and work in partnership with our Housing Services team with regards to mixed tenure sites.

**Location**

This role will cover South Patch of the country.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

**Salary**

The spot salary for this post is £36,738 per annum. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 16.4%, employee contribution 7.5%

**Salary**: £36,738.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Camberley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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