3rd Line Support Engineer
21 hours ago
**3rd Line Support Engineer**
**£40,000**
**Manchester**
Are you looking for a new opportunity based in Manchester working for a leading service provider? Look no further
This 3rd Line Support Engineer role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets.
In this role you will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers. You will be tasked with resolving a wide range of technicalcustomer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.
**Responsibilities**:
- Providing 3rd line technical support for hardware and software issues.
- Final escalation point for the support team.
- Root cause analysis specialist.
- Delivery of advanced technical training to the support team, to advance their skills.
- Managing the timely resolution of open calls and call actions across all customers.
- Take ownership of incidents assigned to you and manage them through to resolution.
- Ensure that any technical or operational issues on a service ticket are escalated efficiently.
- Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
- 'Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
- Provide on-site support for customers as and when required
- Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond’ for our customers.
- Track and route problems/requests and document resolutions with the provided service desk and business toolsets
- Obtain Microsoft & other related technical certifications
**Skills/Experience**:
- Microsoft Windows sever (2012, 2016 and 2019)
- O365 and its complimentary addons (OneDrive, Teams, Flow, Planner, Delve etc)
- Advanced virtualisation troubleshooting (HyperV/VmWare)
- Advanced firewall troubleshooting (WatchGuard/Sonicwall)
- Advanced networking skills
- Advanced InTune/MDM skills
- Storage troubleshooting (SANs & NAS)
- Antivirus (particularly ESET & Sophos)
- Advanced Firewall skills (WatchGuard/SonicWall)
- Advanced Networking skills (managed switching, VLAN’s)
- Excellent general hardware/software troubleshooting and problem-solving skills
-
3rd Line IT Support/ Infrastructure Engineer
1 week ago
Manchester, United Kingdom ITECCO Full time**3rd Line/Infrastructure Engineer - Manchester - £40,000** **Role: 3rd Line IT support Engineer/Infrastructure Engineer** **Salary: £35,000-£40,000** **Location: Manchester** One of my best long-term clients are looking for a 3rd Line Support/Infrastructure Engineer to join their team. They are a growing organisation, who are looking for someone to...
-
3rd Line Support
4 days ago
Manchester, United Kingdom Talent International Full time**Job Search** / **IT & Support****: **3rd Line Support - Citrix**: - Location- Manchester, Greater Manchester- Salary- £300 - £400 per day- Job Type- Contract- Ref- BBBH30872_1658485217- Contact- Luke Achilles**3rd Line Support Engineer** **3-6 month contract** **Outside IR35** **Remote** **Responsibilities** - To provide 3rd line support to clients...
-
3rd Line Support Engineer
4 days ago
Manchester, United Kingdom Distrelec Ltd Full timeDo you have a background in supporting Infrastructure technology - Windows Server, AD, Exchange, Office 365, Azure and VMWare? Are you a 3rd Line Support Engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, resolve tickets to conclusion? Do you have a broad technical skillset but looking to be...
-
3rd Line Support/ Infrastructure Engineer
1 week ago
Manchester, United Kingdom ITECCO Full time**NEW Opportunity - 3rd Line Engineer Position - £50K** **Position: 3rd Line Support** **Salary: £45K-£50K** **Location: Manchester City Centre** An exciting new opportunity has arisen with a **Sunday Times Fast Track 100 company**, this growing business in Manchester City Centre are looking for an Infrastructure/ Third Line Support Engineer to join...
-
3rd Line Engineer
2 days ago
Manchester, United Kingdom BCT Resourcing Full time**Job title: 3rd Line Engineer** **Location: Manchester / Birmingham** **Salary: £22,000 - £26,000 per annum** **The Team** Company client is a successful, well-established, and respected IT services and cloud hosting provider. We require an account manager to work with our various existing and target accounts in the Northwest, Stoke on Trent and Midlands...
-
3rd Line Support Engineer
1 week ago
Manchester, United Kingdom Allegiance Technology Full time**3rd Line Support Engineer Manchester £35,000 - £45,000** Currently working at a 2nd / 3rd Line Support level, but beginning to get a bit bored of the same old projects, customers and tech stack? If so, I am currently working with an incredibly well set up MSP who niche into separate technology markets. Your role will be to take ownership and lead...
-
3rd Line Infrastructure Engineer
6 days ago
Manchester, United Kingdom Circle Recruitment Full timeKey skills: IT Support, Support Engineer, Desktop support, 3rd Line support, infrastructure engineer, service desk support, IT technician **3rd Line Infrastructure Engineer** My client who are going through an interesting period of restructuring and expansion within their IT department are looking for a competent and professional 3rd Line support engineer....
-
3rd Line Support Engineer
1 week ago
Manchester, United Kingdom Distrelec Ltd Full timeThe 3rd Line Support Engineer role will provide effective solutions to escalated technical issues and a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of servicesprovided by the business, which cannot be resolved by 1st/ 2nd line teams. In this role, you will be...
-
Manchester, United Kingdom ITECCO Full time**Senior 3rd Line Support Engineer -Manchester-Hybrid - £50K** **Role**: Senior 3rd Line Support Engineer **Salary**: up to £50,000 **Location**: Manchester City Centre An industry-leading, multi-million-pound, property and construction consultancy firm in Manchester have a brand new position, a 3rd Line IT Support Engineer, which could be perfect for...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time3rd Line Support Engineer - Manchester City Centre - £45,000 + bonusThe Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester.The Role: Working closely with the...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time3rd Line Support Engineer - Manchester City Centre - £45,000 + bonusThe Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester.The Role: Working closely with the...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time3rd Line Support Engineer - Manchester City Centre - £45,000 + bonusThe Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester.The Role: Working closely with the...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time3rd Line Support Engineer - Manchester City Centre - £45,000 + bonusThe Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester.The Role: Working closely with the...
-
3rd Line IT Technical Support Engineer
2 months ago
Manchester, United Kingdom CV-Library Full timeJob Summary: We are seeking an experienced 3rd Line IT Technical Support Engineer with strong Azure skills to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining...
-
2nd/3rd line Engineer
1 month ago
Manchester, United Kingdom CV-Library Full timeTitle: 2nd/3rd Line Support Engineer - Manchester Introductory Paragraph: Our client is seeking a skilled 2nd/3rd line engineer with strong Azure skills to provide technical support and manage complex IT issues. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure on a contract basis, based in...
-
2nd/3rd line Engineer
4 weeks ago
Manchester, United Kingdom Computer Futures Full timeTitle: 2nd/3rd Line Support Engineer - ManchesterIntroductory Paragraph: Our client is seeking a skilled 2nd/3rd line engineer with strong Azure skills to provide technical support and manage complex IT issues. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure on a contract basis, based in Manchester.Key...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time €45,0003rd Line Support Engineer - Manchester City Centre - £45,000 + bonus The Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester. The Role: Working closely...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time3rd Line Support Engineer - Manchester City Centre - £45,000 + bonus The Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester. The Role: Working closely...
-
3rd Line Support Engineer
1 month ago
Manchester, United Kingdom Lorien Full time €45,0003rd Line Support Engineer - Manchester City Centre - £45,000 + bonus The Company: Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester. The Role: Working closely...
-
3rd Line Engineer
1 week ago
Manchester, United Kingdom Xpertise Recruitment Ltd Full time**3 rd Line Engineer - Manchester - Consultancy - Hybrid - £40-55k** **Overview of the role**: **Tech Requirements**: - Technical knowledge of Microsoft (Cloud) Products, such as: Office 365, SharePoint Online, Exchange Online, Intune, Teams, Azure AD, WatchGuard Manager - Networking Skills: VPN, RMM Client Cisco (Examples, not limited too) - Windows...