Post-sale & Sundry Debt Advisor

**Job Title: Post-Sale & Sundry Debt Advisor**

**Location: Hybrid working, home & local BCA office**

**Salary: £25,600 per annum**

**Working Hours: 40 hours per week**

**Job Status: Permanent**

**Join the UK’s largest B2B used vehicle service**

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

**Now, this is where you fit in**

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.

This role in the newly developed section of the Post Sale and Debt Team will focus on the collection and investigation of all buyers related sundry debt.

We aim to achieve the highest level of Customer experience. Having a passion to ensure our customers receive a 1st class service as well as having the ability to negotiate and deal with challenging customers is key to being successful in this role. This is a customer focused role which gives you an opportunity to build relationships not only with customers but also numerous departments within the business.

**Your key responsibilities will be**:

- Raising Sundry invoices to the customer, including but not limited to, loss on resale and admin charges. Ensuring accuracy and considering various business requirements.
- Query management and investigations for buyer disputes and ensuring that cases a fully prepared for legal action if required.
- Compiling legal packs for buyers who have defaulted in payment and no alternative options are available to recover the debt.
- Gain a full understanding and competency with the Auction Debt process.
- Product Knowledge. As a fast-evolving innovative business BCA will continue to develop areas to improve customer experience. Attend training courses to improve product knowledge and self-development.
- Innovation. You will be part of a team that will always be looking for suggestions and ideas on what we can do better for the team, the business and our customers. Having an open mind is key to being part these ongoing developments and improvements.
- Supporting other areas of the business to ensure business needs are met.
- Building relationships with customers this will give you an opportunity to identify and upsell buyers with additional BCA Services
- Ad-hoc. Taking on other tasks outside your normal daily responsibilities.

**To be successful, you’ll bring some of the following experience with you**:

- Fully literate on MS Office mainly Microsoft Outlook and Excel **(Excel is essential)**:

- Excellent attention to detail and high level of accuracy
- Query Management
- Dealing with challenging customers
- Ability to negotiate
- Working with strict daily deadlines
- Organised with good time management.
- Drive and Results focused
- Excellent communicator both written and oral.
- Knowledge of ACS system (Preferable)
- DTR - Reporting (Preferable)
- Constant networking and representing BCA to outsiders.
- Putting customers and teamwork at the heart of everything you do and take on challenges with a natural curiosity to identify improvements with a positive mind set and can-do approach.
- Knowledge of BCA products and services. (preferable)
- Ability to deal with conflicts positively and objectively whilst managing and resolving customer dissatisfaction.

**We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes**:

- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders

**_And so much more _**

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

**Working Hours**
- Weekly 40hrs (Mon-Sunday 8-8pm) with the core hours Mon-Fri 8.30-5.30 and Evenings and weekends as operationally required. Weekend Rota with approx.5 to 6 Saturdays per year.
- Bank Holidays are considered a normal working day.
- We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible._
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate agains