Personal Cruise Representative
3 weeks ago
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
**The Role**
This highly driven outbound sales role is working to increase the overall contribution to business passenger targets. It require focus on closing the sale by identifying the passenger requirements, matching the appropriate cruise and additional services / products to maximise ticket revenue as well as additional onboard spending opportunity. You’ll proactively secure bookings from leads provided from across the business but primarily from marketing, and will be required to both retain past passengers and secure new to brand passengers within the PCR channel.
The PCR will secure bookings through service whilst exceeding KPI’s in accordance with specified service standards. You will be required to work closely with marketing, sales and commercial teams.
- Consistently achieve personal passenger targets and contributing to the overall team success.
- To action all outbound leads by contacting passengers across a variety of channels generating the passenger targets set.
- Consistently Responsible to handle and manage calls in accordance with departmental standards and legal requirements.
- Ensure the booking has maximised revenue by adding appropriate upgrades, cross sells and additional products / services.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, secondment basis, with at least two days based in our Southampton office.
**About You**
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Ability to be a self-starter
- Ability to work on own initiative as well as work closely with a team
- Good interpersonal skills and confident communicator
- Willing to receive feedback from others and act on such feedback in a positive manner
**Being part of our team has its advantages**
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help suport your personal and financial health and wellbeing.
- Home and office-based hybrid working (minimum two office days)
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
**About Us**:
- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employe
-
Princess Cruises Personal Cruise Representative
2 weeks ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Outbound Personal Cruise Representative
3 weeks ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
International Cruise Representative
2 weeks ago
Southampton, Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...
-
International Cruise Representative
2 weeks ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, wed love to hear from you. We work flexibly and will help you to find a...
-
International Cruise Representative
1 week ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Outbound Personal Cruise Specialist
1 week ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Personal Cruise Advisor/partnership Helpdesk
3 weeks ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Cruise Marshal
2 weeks ago
Southampton, United Kingdom Pathfinder Personnel Full time**Cruise Marshal Southampton** Pathfinder Recruitment require Cruise Marshals for our contract in Southampton Docks. This is a flexible opportunity, and you may be requested to work day, evening and weekend shifts. Our busy Cruise season runs from May to October. **Responsibilities (Various Marshalling Roles which will vary per shift)**: - Ticket Writers...
-
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
International Cruise Representative
1 month ago
Southampton, United Kingdom Carnival Corporation and plc Full timeJob Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, wed love to hear from you. We work flexibly and will help you to find a...
-
International Cruise Representative
4 weeks ago
Southampton, United Kingdom Carnival Corporation and plc Full timeJob Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, wed love to hear from you. We work flexibly and will help you to find a...
-
Cruise Allocator and Administrator
2 weeks ago
Southampton, United Kingdom SCH Full time**Cruise Allocator and Administrator - Southampton** **Permanent Position** Join Southampton Cargo Handling, the leading provider of stevedoring services in the UK with over three decades of industry experience. Our comprehensive range of port services, including rope handling, cargo loading/discharging and terminal management, has been pivotal in...
-
Southampton, United Kingdom TUI Full timeReporting to the Director of Operations, the Head of Marine and Port Operations is responsible for ensuring that, wherever possible, Marella Cruises operates beyond compliance with regards to all national and international maritime regulations. The Head of Marine and Port Operations will be a key player in the senior cruise team at the heart of exciting...
-
Southampton, United Kingdom TUI Full timeReporting to the Director of Operations, the Head of Marine and Port Operations is responsible for ensuring that, wherever possible, Marella Cruises operates beyond compliance with regards to all national and international maritime regulations. The Head of Marine and Port Operations will be a key player in the senior cruise team at the heart of exciting...
-
Cruise/core Scheduler
2 weeks ago
Southampton, United Kingdom Mitie Full timeRef: 34609 Location: Southampton Employment: Full time Salary: £30,500 **Job Overview** The Scheduler will manage the overall activity of the Cruise/Core teams and jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the Cruise/Core operation. The Scheduler will, using the systems and processes, ensure that the correct...
-
Cruise/core Scheduler
2 weeks ago
Southampton, United Kingdom Mitie Full time**Full time**: **Salary £31,500**: Shift pattern 4 on 4 off, 4 on 4 off, 5 on 3 off, 5 on 3 off. **Job Overview**: - The Scheduler **will** manage the overall **activity** of the Cruise/Core teams and jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the Cruise/Core operation. The Scheduler **will**, using the systems...
-
Temp Guest Services Coordinator
2 weeks ago
Southampton, United Kingdom Norwegian Cruise Line Holdings Ltd Full time**ABOUT US** Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450...
-
Cruise Consultant
3 weeks ago
Southampton, United Kingdom Ambitions Travel Recruitment Full time**CRUISE CONSULTANT** **SOUTHAMPTON - HYBRID** **£23,000 PLUS BONUS** **Who you'll be working for**: We’re proud to be EXCLUSIVELY recruiting this exciting new Cruise Consultant role. Our customer is an award-winning, high nett worth, luxury travel brand, with global offices and customers. Working in their fantastic Southampton offices you will be...
-
Revenue Support Team Leader
1 week ago
Southampton, United Kingdom Carnival Cruise Line Full timeJob Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to...
-
Guest Relations Representative
4 weeks ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will assist you to find a healthy...
